topic My MX 922 is only recognized on my network when I am printing content from my Android phone using... in Printer Software & Networking

My MX 922 is only recognized on my network when I am printing content from my Android phone using...

leykis — Sat, 05 Sep 2015 20:57:46 GMT

...the Canon Android app.

Major computer programs do not see my printer on the network despite my experience of having owned three generations of Canon multifunctions and having followed all instructions to the letter. I can't use the MX922 wirelessly with Adobe Acrobat, MS-Paint, or Quickbooks.

Calls to Canon tech support have proven to be a complete waste of time. I am going to toss this printer out in favor of another brand if it can't be made to work with three of the most important software titles.

Any suggestions before I head for the recycle plant?

Tom

Re: My MX 922 is only recognized on my network when I am printing content from my Android phone usin

Jason — Sat, 05 Sep 2015 21:02:24 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows in use.

Thanks and have a great day!

Re: My MX 922 is only recognized on my network when I am printing content from my Android phone usin

leykis — Sat, 05 Sep 2015 21:05:20 GMT

Windows 7 Professional 64-bit

Re: My MX 922 is only recognized on my network when I am printing content from my Android phone usin

Michael — Tue, 08 Sep 2015 14:31:26 GMT

Hello.

What errors occur when you are unable to print?

Also, when you are unable to print, can you access the current IPv4 address of the printer or ping the printer? If not, document what errors occur.

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