topic Re: MX492 scanning Chromebook in Printer Software & Networking

MX492 scanning Chromebook

Gb1 — Wed, 22 Feb 2017 19:19:24 GMT

I bought the MX492 to use with a Chromebook. Printing works fine with Google cloud print. Scanning does not work. I tried plugging to laptop into the printer with a USB, but that didn't help. I can scan using the Canon/SELPHY app on my android phone.

It is seeming like I should return this printer, but I thought it was worth checking here before I do so.

Re: MX492 scanning Chromebook

Michael — Wed, 22 Feb 2017 20:54:45 GMT

Hello.

Our drivers and software are only compatible with the latest Windows or Mac OSX computer. Although it may be possible to print on a Chromebook through the Google Cloud Print service, you cannot scan with a Chromebook.

In this case, if you do not have a standard Windows or Mac OSX computer, you will have to scan using the Canon PRINT app on your Android device.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX492 scanning Chromebook

pscanon — Fri, 11 Aug 2017 15:35:53 GMT

Michael:

ou are misinformed.

1. Canon has a Pixma/Selphy app for Android maintained in the Google Play Store.

2. That app works for printing and for scanning to a folder created during installation in the Android app data file structure.

3. Many Chromeboks now support Android apps and more will soon.

4. Canon's Pixma/Selphy app is not flagged as incompatible with Chrome devices. When Chromebooks having access to the Google Play Store, the app can be installed.

Re: MX492 scanning Chromebook

rmbsept — Sat, 15 Dec 2018 13:54:03 GMT

I just bought the MX492, installed the Android Pixma/Selphy app on my Chromebook. It is unable to find the printer. It remains at "searching for printers." I believe I have set up the printer properly from the control panel. Google Cloud print works fine as does Air print. Since I am trying to scan documents I need the Selphy app to work. Any help?

Re: MX492 scanning Chromebook

ArthurJ — Mon, 17 Dec 2018 14:27:25 GMT

Hi rmbsept,

Currently at this time the Canon Print Inkjet/Selphy app is not supported with a Chromebook. As a work around if you have a Andorid or iOS mobile phone or tablet, you can scan to that device and then send it to your Chromebook.

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Re: MX492 scanning Chromebook

ldmaya — Sat, 28 Mar 2020 16:20:03 GMT

The app has improved so much. It's quick and easy to use. It allows scanning of single and tray-fed documents; it allows saving to different formats and it shows where it put the scanned docs.

Well done Canon!

Re: MX492 scanning Chromebook

livo — Thu, 22 Oct 2020 22:09:59 GMT

I installed Pixma/Selphy

plugged in the USB

list of canon printers arrived but NOT MX492 in the list

Could I choose another in the list would it work?

Re: MX492 scanning Chromebook

livo — Thu, 22 Oct 2020 22:18:52 GMT

a friend said with millions of Chromebooks on the market now,
if Canon has not organized it like HP to function with Chromebooks. scrapped the Canon printer and get an HP and solve this terrible problem

Re: MX492 scanning Chromebook

ldmaya — Thu, 22 Oct 2020 22:58:26 GMT

can you try installing and running the Android app from your chromebook? https://www.google.com/chromebook/howto/download-apps