topic Re: Connect MG3620 to WiFi in Printer Software & Networking

Connect MG3620 to WiFi

M0m0f3 — Sat, 04 Feb 2017 21:07:52 GMT

I just recently purchased a printer and can't connect it to WiFi. Does there have to be ink cartridges in on order to connect it? I'm lost and confused. I've been pressing the wifi button and waiting for the on light to flash like it says but nothing is happening ! Help!

Re: Connect MG3620 to WiFi

SamanthaW — Sat, 04 Feb 2017 21:39:32 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Connect MG3620 to WiFi

M0m0f3 — Sat, 04 Feb 2017 21:40:43 GMT

I'm using a Windows 7 and also a Windows 8

Re: Connect MG3620 to WiFi

M0m0f3 — Sat, 04 Feb 2017 21:42:32 GMT

Not a Windows 8 it's windows 10

Re: Connect MG3620 to WiFi

Patrick — Sun, 05 Feb 2017 11:28:36 GMT

Hi M0mOf3,

The PIXMA MG3620 must have the ink cartridges installed before attempting to connect it to your wireless network.

To set up your PIXMA MG3620 for wireless use, please view the steps listed in this PDF:

http://downloads.canon.com/wireless/setup_mg3620_win.pdf

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI