topic Re: Canon MX870 to new Netgear R7900 in Printer Software & Networking

Canon MX870 to new Netgear R7900

Raydeo — Wed, 04 Jan 2017 17:18:00 GMT

Just installed a new Netgear X6 R7900 and attempting to connect my printers to the router. The HP works fine but the Canon Pixma MX870 shows as being connected (192.168.1.5) however the red light is on for the Port on the router and it will neither print nor scan. If I connect wirelessly, it does work. I have switched ports on the router and even a new ethernet cable and neither works. Anyone had this issue and how did you solve it. Many thanks.

Re: Canon MX870 to new Netgear R7900

Michael — Wed, 04 Jan 2017 17:53:33 GMT

Hello.

Since different ports and ethernet cables have been used, additional troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon MX870 to new Netgear R7900

Raydeo — Sat, 14 Jan 2017 23:42:27 GMT

Got it working. Thanks.