topic Re: MG3620 WiFi Connection in Printer Software & Networking

MG3620 WiFi Connection

wlhai — Thu, 08 Dec 2016 15:24:35 GMT

I was using my iPhone downloaded with Canon Print to set up the WiFi connection. I can find Canon_cj, and I connected it - - but there was no wifi logo on my iPhone. Then I went back to Canon Print, but I could find my Router. Why?

Re: MG3620 WiFi Connection

Danny — Thu, 08 Dec 2016 15:37:56 GMT

Hi, wlhai!

So that the Community can help you better, we will need to know exactly which version of iOS is running on your iPhone. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: MG3620 WiFi Connection

wlhai — Thu, 08 Dec 2016 16:17:51 GMT

IOS on my iPhone is 9.3.4 (13G35)

Re: MG3620 WiFi Connection

Patrick — Sun, 11 Dec 2016 16:07:13 GMT

Hi wlhai,

To set up your PIXMA MG3620 or wireless use with your iPhone, please follow the steps provided in this guide:

http://downloads.canon.com/wireless/Wireless_3620_Setup_iOS.pdf

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI