MF Scan Utility Destination Folder problem solved

MoonSammy — Fri, 14 Feb 2025 13:29:36 GMT

Please share this with CANON driver developers

After installing CANON drivers for mf743cdw, I was scanning documents. The Utility was informing me it was scanned to Scanned Documents folder, but i could not find them in that folder. They could also not be located by typing part of the name of the doc into the Windows Explorer search window.

After a little bit of detective work I discovered that the default for MF scan app is to send those scans to the Scanned Documents under the OneDrive file tree, not in my personal folder. Since I have removed OneDrive functionality from my laptop (because once it is full it is SUPER annoying [like HP-level annoying] about reminders for me to buy more storage). For whatever reason, your app/driver would indicate the document is successfully saved to that location which, i guess, is orphaned due to the removal of that functionality.

At any rate, i was able to change the destination folder in your app, but it isn't sticky... like if i change one other setting in your scanning default labeled "documents" (checking the scan 2-sided box, for example), when i save the change it the file destination defaults back to the One Drive destination even though i have previously changed it.

While it is not super common, a substantial number of users remove this OneDrive functionality and i would like you to adapt your software/drivers to address this.

Thanks!

Re: MF Scan Utility Destination Folder problem solved

LynnF — Tue, 18 Aug 2026 16:05:06 GMT

I have a similar issue where there is a "Scans" folder in my User profile and the scanner keeps creating a new folder "OneDrive\Documents" in the root directory to store them. I have uninstalled OneDrive and don't want to use it.

It worked fine on my old computer.

topic Re: MF Scan Utility Destination Folder problem solved in Printer Software & Networking

MF Scan Utility Destination Folder problem solved

Re: MF Scan Utility Destination Folder problem solved