topic Re: I can't get my document to scan by using the printer panel pixma TS6520 in Printer Software & Networking

I can't get my document to scan by using the printer panel PIXMA TS6520

lazlo4 — Sun, 26 Jul 2026 12:37:09 GMT

I'm old and can't figure this out. I got the printer to connect to my wifi, but my router is now connected by ethernet cable for wifi , I don't know if that makes a difference ? But when I look at the printers panel and I select scan it only says "local usb" or "search again" ? I have no way of finding my printer on my computer, my old hp printer had an icon on the desktop and I just clicked it and could print or scan. I can't find this pixma anywhere on my computer, so I can only use the panel on the printer. The only thing I've been able to do since I've had it is print and I've had it for 2 months !

Re: I can't get my document to scan by using the printer panel pixma TS6520

jrhoffman75 — Fri, 24 Jul 2026 12:37:29 GMT

@lazlo4 wrote:

I'm old and can't figure this out. I got the printer to connect to my wifi, but my router is now connected by ethernet cable for wifi , I don't know if that makes a difference ? But when I look at the printers panel and I select scan it only says "local usb" or "search again" ? I have no way of finding my printer on my computer, my old hp printer had an icon on the desktop and I just clicked it and could print or scan. I can't find this pixma anywhere on my computer, so I can only use the panel on the printer. The only thing I've been able to do since I've had it is print and I've had it for 2 months !

Did you install the TS6520 printer driver on your computer? What kind of computer - Mac or Windows?

How did you connect the printer to Wi-Fi?

Re: I can't get my document to scan by using the printer panel pixma TS6520

lazlo4 — Fri, 24 Jul 2026 12:53:04 GMT

I have windows 11, I tried installing the driver and the master set up, they both failed. Now I'm installing the wifi set up, and I have to shut down all my open pages. The printer shows my IP address for my wifi though. I'll be back when it's done.

Re: I can't get my document to scan by using the printer panel pixma TS6520

shadowsports — Fri, 24 Jul 2026 13:04:22 GMT

Greetings @lazlo4 ,

For our benefit, can you please provide clarification on the following?

Only one connection method is needed. Please choose Wi-Fi or ethernet. Do not attempt to use both simultaneously.

This will help us better understand your environment.

Re: I can't get my document to scan by using the printer panel pixma TS6520

lazlo4 — Fri, 24 Jul 2026 13:10:36 GMT

Well I don't understand this. The screen is so small on the panel that I'm having trouble finding what ip address I have, but I think it's lan ? I've tried twice to install the driver and master setup, they both fail. But it shows wifi setup worked ?

Re: I can't get my document to scan by using the printer panel pixma TS6520

jrhoffman75 — Fri, 24 Jul 2026 13:50:20 GMT

Maybe you would benefit from live help by calling Canon support for your region.

Re: I can't get my document to scan by using the printer panel pixma TS6520

lazlo4 — Fri, 24 Jul 2026 14:11:25 GMT

When I signed up for wifi I got a tower, then when I was having problems the tech guy came out and hooked a ethernet cable to the router and then to the computer. But the printer panel showed the ethernet ip address, so I guess it switched over from the wifi address ? I went looking for it now but I can't even find the ip address anymore, the panel is too confusing for this old girl.

Re: I can't get my document to scan by using the printer panel pixma TS6520

lazlo4 — Fri, 24 Jul 2026 14:47:51 GMT

I would love that ! I tried finding live help , but couldn't find it on here.

Re: I can't get my document to scan by using the printer panel pixma TS6520

jrhoffman75 — Fri, 24 Jul 2026 14:56:53 GMT

@lazlo4 wrote:

I would love that ! I tried finding live help , but couldn't find it on here.

This is a user forum; it won't be here.

If you search "Canon support for TS6520" you will get this:

https://www.usa.canon.com/support/p/pixma-ts6520?srsltid=AfmBOoooBr1oPVvZTyLdUho3lwWMybH1rOPGvhLKgHyUSzcmsCJ71dhg

Just be sure you are on the Canon site. There are bad actors out there that will claim to be Canon support and charge large fees and/or try and get into your computer.

Re: I can't get my document to scan by using the printer panel pixma TS6520

lazlo4 — Fri, 24 Jul 2026 15:13:31 GMT

Thank you ! I finally found a phone number !