topic Re: MB5320 not connected - cloud printing in Printer Software & Networking

MB5320 not connected - cloud printing

Prestones — Mon, 31 Oct 2016 17:25:53 GMT

Greetings -

I've been using a Maxify MB5320 printer for some time, and recently had to leave the state for a couple of months. To prevent the ink cartridges' drying out, I registered the printer for cloud printing and printed some documents from a Chrome browser before leaving. I thought all was well - all I had to do was print a page every week or so and the cartridges would be happy.

I left the printer turned on and hit the road. After leaving, I tried printing from Chrome again - but had no luck. The printer selection in Chrome for the MB5320 cloud printer was grayed out, saying "Canon MB5300 series Printer offline for more than a week".

How can I get the printer online again from a remote location? Will the cartridges survive two months without printing?

Thanks for any clues.

Dennis

Re: MB5320 not connected - cloud printing

Crista — Mon, 31 Oct 2016 17:38:57 GMT

Hi Prestones!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (WIndows 7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

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Re: MB5320 not connected - cloud printing

Prestones — Thu, 03 Nov 2016 16:35:39 GMT

My apologies...

I set up the cloud printing using a Windows 7 Pro SP1 (64 bit) desktop, and I'm trying to access the printer remotely with a Windows 7 Home Premium SP1 (64 bit) laptop.

Thoughts?

Dennis

Re: MB5320 not connected - cloud printing

Michael — Fri, 04 Nov 2016 18:53:37 GMT

Hello.

There is not much troubleshooting that can be done unless you are at the unit. You may want to see if someone can get to the printer to power cycle it.

If you continue to have difficulties when you are able to access the printer directly, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.