topic imageCLASS MF465dw II scan-to-email setup issue in Printer Software & Networking

imageCLASS MF465dw II scan-to-email setup issue

canon_1137 — Mon, 13 Jul 2026 12:22:05 GMT

I've gotten scan-to-email set up and the smtp server and authentication configured, but every time I try to send to scan to email, I keep getting hit with Error Code #806 ("The user name or password for sending to the file server, or the address for sending by email, may be incorrect"). I looked this up and confirmed that the password is correct and the address book entries are registered. Any more assistance anyone can provide would be very helpful.

Re: ImageClass MF465dw ii scan-to-email setup issue

shadowsports — Thu, 02 Jul 2026 20:20:02 GMT

Greetings ,

Who is the mailhost you're using for scan to email?

Re: ImageClass MF465dw ii scan-to-email setup issue

PixelxWomans — Tue, 07 Jul 2026 01:12:18 GMT

Hello,

Regarding the scan-to-email configuration:

Always verify that the SMTP email address, sender email, password, SMTP ports, and DNS settings are correct.

In your case, the issue might lie with the authentication email used for sending messages or the password; however, since you have already checked those, please verify the other settings mentioned above.

Re: imageCLASS MF465dw II scan-to-email setup issue

PixelxWomans — Tue, 14 Jul 2026 19:22:01 GMT

Regards.

You need to verify that the SMTP server settings match the service you are using—whether it is Gmail, Office 365, or even Amazon (which I believe offers this service).

Also, ensure that the email password you are using is the specific password generated after completing two-step verification.

The most common encrypted SMTP ports are 587 and 465.