topic Re: I changed routers for the Internet, how do I change the old network #s to the new one? in Printer Software & Networking

I changed routers for the Internet, how do I change the old network #s to the new one?

Gypsyrita — Sat, 29 Oct 2016 21:23:42 GMT

I changed routers and now I can't wi-fi from cellphone or computer. Help I have not done this before so my explanation may not be technical.

Re: I changed routers for the Internet, how do I change the old network #s to the new one?

Jason — Sat, 29 Oct 2016 21:36:30 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the printer model you have and what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I changed routers for the Internet, how do I change the old network #s to the new one?

Gypsyrita — Sun, 30 Oct 2016 19:22:56 GMT

It's a Pixma MG3620, set up for a Mac OSX, and another computer and 2 cellphones. I can use the cable, but I'd rather use wi-fi. The other devices would be using wi-fi. We followed the directions in the set-up paper, but it didn't work. We had no problems until we changed routers. And this is not a national emergency.

Re: I changed routers for the Internet, how do I change the old network #s to the new one?

Michael — Mon, 31 Oct 2016 15:18:54 GMT

Hello.

Visit www.canon.com/ijsetup to perform the wireless installation again.

If you experience any difficulties with the wireless installation, find more help at Contact Us.