topic Re: Mac with Sierra 10.2 not finding Pixma MG2920 in Printer Software & Networking

Mac with Sierra 10.2 not finding Pixma MG2920

dgoldst — Mon, 24 Oct 2016 16:35:44 GMT

Have tried to connect wirelessly to my imac with Sierra 10.12. At first saw the printer. Have tried to reinstall it twice. Will not connect to printer. Help

Re: Mac with Sierra 10.2 not finding Pixma MG2920

Ramona — Wed, 26 Oct 2016 12:42:26 GMT

Hi dgoldst,

If you have any antivirus, firewall or anti-spyware programs installed or activated on your computer, please temporarily disable them and then attempt to reinstall the printer. Sometimes these programs can block the detection and successful installation of the printer. Once the printer is installed successfully, you can re-enable the protection software.

If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be able to perform more detailed troubleshooting, and be happy to help. There is no charge for this call.

Re: Mac with Sierra 10.2 not finding Pixma MG2920

dgoldst — Wed, 26 Oct 2016 15:40:34 GMT

Spoke to Canon support directly. They had me install drivers for a lower OS and it works perfectly now. Thanks for your suggestion