topic i recently moved and now my printer says "offline" MG6220 in Printer Software & Networking

i recently moved and now my printer says "offline" MG6220

sheff — Thu, 22 Sep 2016 03:04:00 GMT

I moved and it was working earlier today and when I moved it I put it in my front seat and drove less than 5 minutes down the road to my new house and hooked it right up. It's hooked up to wifi and so is my computer. Same computer I've always used and same printer I just moved and I'm on a different wifi and I checked and the "use offline check" is not on and the printer is stuck on "offline". Someone please help! I have class in the morning. Thank you in advanced!

Re: i recently moved and now my printer says "offline" MG6220

Danny — Thu, 22 Sep 2016 12:19:43 GMT

Hi, sheff!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: i recently moved and now my printer says "offline" MG6220

Michael — Sat, 24 Sep 2016 12:52:58 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.