topic Re: Unable to set up imageCLASS MF642Cdw printer on Win 11 in Printer Software & Networking

Unable to set up imageCLASS MF642Cdw printer on Win 11

compiler — Thu, 29 Jan 2026 13:18:43 GMT

I am unable to set up a Canon color ImageClass mf642cdw printer. My laptop is windows 11. I downloaded and installed [Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2 at https://www.usa.canon.com/support/p/color-imageclass-mf642cdw?srsltid=AfmBOop0NrOn0eX49l-NFvFPEcnoZcAni6qYx4Vl9OZjNqkCVqynxT4f

It displays Installation of Canon MF Scan Utility completed successfully. But, I could not find the software and set up the printer. Nether do I see the Canon printer in the print list. How to open the Canon printer driver to set up the printer wirelessly?

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

shadowsports — Thu, 29 Jan 2026 17:47:34 GMT

Greetings,

You need two installers for the printer to Print & Scan successfully.

One is the MF Scan Utility v1.21.0.2 which you have already installed. Normally you install this application second but I'm sure you can recover from this.

The other is

[Windows 64bit] MF644Cdw/MF642Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)

This will enable printing, and also installs ScanGear which is an alternative Scanning Utility which compliments the MF Scan Utility. 🙂

Here is a link to the download:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjA1MDAx&cmp=ABR&lang=EN

After you run this installer, you should be able to print. 😉

Any questions, let us know.

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

compiler — Sat, 31 Jan 2026 18:48:54 GMT

The link you provided works. Do not know why Canon does not list the downloading Software & Driver from Newest to Oldest as default but Recommended by Sort? The user is easily misled to select the recommended one which is an incorrect driver for print. By the way, should a user download Firmware too? What is the difference between Firmware and Software & Drivers?

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

shadowsports — Sat, 31 Jan 2026 19:09:27 GMT

Greetings,

Drivers allow your operating system (windows MAC, Linux) to communicate and utilize a peripheral device such as a printer.

Firmware is programming that is embedded into hardware that (in basic terms) tells that hardware what it is and what to do when it's powered on. Press power button... Firmware "says"...You're a printer, look for a embedded operating system on X, start operating system and boot, your capabilities are X, look for connections from X. Wait for print jobs. The printer has its own embedded "operating system", but it's firmware that tells it what to do and look for when it's powered on.

If your printer is connected via wired (ethernet) or wireless to a network, you can update the printers firmware using the printers LCD. Use the arrow key on the right side of the screen. Scroll until you see an icon called firmware. Then tap to select. Do not send any jobs or press any buttons until the process is complete. It takes a few minutes. The printer will automatically restart.

If you are using a USB connection, let us know and I'll provide instructions for that. 😉

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

compiler — Mon, 02 Feb 2026 03:44:20 GMT

I have one more question. Can I disable color print but only B&W print on Canon Color ImageClass MF642 cdw printer? Would you provide the instructions?

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

shadowsports — Mon, 02 Feb 2026 13:41:42 GMT

Greetings,

Set your printer driver to B&W or Grayscale. For copy or scan there is a B&W option as well.

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

compiler — Wed, 25 Feb 2026 06:02:13 GMT

Hi, I can see Canon MF642C/643C/644C in Uninstall or change a program but do not see it in the desktop. Could you provide route to set the printer driver to B&W or Grayscale?

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

compiler — Wed, 25 Feb 2026 08:03:50 GMT

Update: I have found the printer properties, Printer > Printer Properties > Color Mode > Black and White. But, the printer panel keep displaying “Toner replenishment service is available. Continue prt (qlty not guaranteed)” Can I disable the message?

Re: Unable to set up imageCLASS MF642Cdw printer on Win 11

shadowsports — Wed, 25 Feb 2026 13:03:24 GMT

Greetings,

You are the second person that's mentioned this message. I have two ImageClass devices and have never seen this message 🤔. I'm trying to find information on it. If you have the option to disable it I would.

***Edit. Okay I must have searched correctly this time. This message indicates that one or more of the toners is low. As a result print quality can decline. You can ignore / bypass this message for a period of time but eventually the printer will stop printing. It's a nag that asks you to subscribe to the toner replenishment program. The premise behind it is to keep you from losing your ability to print. You don't have to subscribe. I'll check later this morning and see if there's a way to disable it 🙂. I have an Office Depot and Best Buy 15 minutes from my house so no problem getting toner when I need it 😃