topic Re: Unable to Scan from windows with imageCLASS MF462dw II in Printer Software & Networking

Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Wed, 18 Feb 2026 22:40:18 GMT

Unfortunately I bought an imageCLASS MF462dw II a few months back when my previous Cannon Laser finally died after years of faithful use. First unit, DOA. Second unit works to print, or scan from face plate, but I have yet to get the software to work from computer (Windows 10). I installed, rebooted, updated firmware, reinstalled, installed master package, rebooted, reinstalled, tried to find worthless help online. If I weren't past the return period, I would return it for a refund and try to find a printer with working software.

Bottom line, I now find I **NEED** to scan multiple double sided pages to a PDF, and it appears I can't do that until I get this software to work. So I guess after spending far too much on a printer to do such things that doesn't, I'll be driving down and PAYING someone to scan to pdf. Thanks Cannon, it's been fun.

And yes, I've installed the MS Scan Utility. Some installs literally did nothing after starting from the provided shortcut. The latest, downloaded from your support page for the imageCLASS MF462dw II, is currently claiming there is no supported software driver installed. I've never seen a bigger mess of a product...

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Wed, 18 Feb 2026 22:41:36 GMT

Oh, and someone says the driver isn't installed, it is. It was installed (more like updated) from the same download page as that utility, and it's printing as well as scanning from the face plate to the computer.

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Wed, 18 Feb 2026 23:37:55 GMT

Greetings @fed-up-user,

Sorry I was on the phone when I responded let me start over. So are you using Windows 10.. How is the printer connected into what?

I'm not sure what model printer you had before, but installing drivers over a printer you no longer have (different printer) is not a good way to start.

Please tell me what software you installed? I suspect you are in fact missing the scanner driver. The MF scan utility is a compliment to it but does not take its place. I'll be able to tell you what happened and provide next steps once you reply.

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 01:05:01 GMT

Wireless connection.

It's all been uninstalled and reinstalled, repeatedly.

I couldn't tell you what all I tried in the past as I got frustrated each time and gave up. Until today, I could get by printing (which has worked fine all along) and doing brain dead image scans from the face plate. But today, I HAD to have an actual pdf document from a scan, so against every desire in my soul, I tried again. In any case, this is what I've installed today along with a firmware update the faceplate had been nagging about. Note that ALL of this was downloaded from the downloads at Cannon listed for my printer on Win10.

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 01:05:48 GMT

Frankly, I've done the "master setup a couple of times. From the description, one would *assume* that's all I would need. It shouldn't be this hard...

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 01:19:07 GMT

If you can give me a definitive list that will work (ideally direct download links, no chance for mistakes), I'll happily uninstall everything labeled Cannon on this computer.
Hmm, while typing this, I recalled something that could be relevant based on your comment, but I don't think so since it would (should?) only impact the printer. My old printer was a MF4800, and there is a "Cannon MF4800 Series" entry in my Add/Remove Programs that I never could uninstall (still can't) because it says there is something pending in the Print Spooler. I just ran it again to get the actual message in case it matters. But there is no related device listed to access the spooler to clear, so there it remains. Could this be the root of the problem even though everything EXCEPT the Scan Utility works correctly?

Edit: Sorry for the extra posts, I couldn't see a way to edit. I just realized the "down" button isn't a expand/collapse (roll up) control, it's actually a menu drop down, that contains an edit...

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 01:53:05 GMT

Greetings,

Master Setup... I agree... one would assume. 😂 But no.

Support portal for the mf462dw II

https://www.usa.canon.com/support/p/imageclass-mf462dw-ii-all-in-one-wireless-duplex-laser-printer

This is the scanner driver. You can click the image below which will download the software for you.

It does two things. It installs ScanGear, and the scanner driver that will allow you to use the MF Scan Utility.

Note, ScanGear is its own application. It has advanced features that are great. I use it occasionally when I need absolute granular control of scanning. Typically the MF Scan Utility is more than enough, and you can tick the box that allows you to use the ADF for single pass duplex scanning. The feature you need. 😁

To remove your old printer if something is stuck in The Print Spooler you can bounce that service. Trick. Press the Windows key (hold) tap the R key. When the Run dialogue box opens type services.msc and press enter. The Services Applet will open. Scroll down until you find the Print Spooler service. Right click on it and select Stop from the context menu. Right click on it again and select Start from the context menu. This should clear anything stuck in the print queue. Now try uninstalling the software.

If you have any more issues let me know and we can work through those as well. I think you're close. 🙂

You only need 3 drivers for printing and scanning.

UFRII Printer Driver

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjI2NzA5&cmp=ABR&lang=EN

The ScanGear Driver

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMjc3ODAx&cmp=ABR&lang=EN

The MF Scan Utility

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNzE5ODAz&cmp=ABR&lang=EN

Note it says you need the ScanGear utility 😉

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 01:58:08 GMT

I could be mistaken, but I'm pretty sure I've installed everything on that page when I was chasing it one of the earlier times, though not today.

I downloaded what you suggested, and it completed successfully up the point where it couldn't find any devices to connect to. And I did select networked devices, and even made sure the printer was NOT in sleep mode (which it enters after something like 10 seconds it seems).

I'm familiar with services and the MSC Snap in tricks, but hadn't tried for this. I would do that if I couldn't or didn't want to reboot, but as far as I know, the many times I've rebooted since then would have done the same thing. Still, I tried that, and still get the same error dialog on uninstall I posted earlier.

I thank you for your help, but so far we have no progress that I can tell, other than you getting more of the background to hopefully shed light... <grin/>

Getting some mileage out of that edit button now that I found it.

I tried the magic reboot and ran it again. Same issue. This time got the image capture for you.

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 02:22:19 GMT

Greetings,

I asked earlier but I don't think you provided an answer. How is the printer connected and to what? USB, Wi-Fi or ethernet.

Let's put removing the old device on the back burner for now. The next thing we'll have to do is look at individual processes and kill whatever is holding the old device or its software hostage.

If the printer is connected to Wi-Fi or ethernet you can use that button below that allows you to search by IP address. Optional but recommended I'm going to suggest that you assign a static IP to the printer on your router. Leaving a persistent device like a printer on DHCP will be problematic in the long run.

The issue is that the software is not seeing your printer. Once this is solved everything will start working

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 02:45:24 GMT

I did, but no worries, lots of text. It's network, Wi-Fi to be specific.

But again, everything works, include print and scan from faceplate to computer, so most of the pieces seem to be in place.

Printer properties show it on 10.0.0.27. Searching for that IP it still says no device found.

I swear, NOTHING works right anymore. Everything overly complicated and all the companies going for more fluff to pad C-Suite bonuses rather than fixing what's broken. Not only this Cannon headache, but now looks like the Netgear config site is down. It worked but VERY slow, locked up, and now shows "site can't be reached". I'm about done with technology at this point. I'll get it set persistent when/if I ever get back into my router, but as you say, that's optional, and may break things in the future, but shouldn't keep us from getting this steaming pile of crap working today.

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 03:52:47 GMT

Sorry, I really appreciate your help, and I don't mean this to sound frustrated with you. I've just burned many hours fooling with this thing before tonight, and after having to go somewhere to get a scan done, it's worn my patience down to nothing...

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 04:21:08 GMT

Greetings,

I have another question now. Are you using a Netgear router behind ISP issued hardware? Why is your network using a private IP segment of 10.0.0.x??? Is this intentional.

I've got quite a bit of Netgear experience also, and typically when a Netgear product is using a private IP range of 10.0.0.x it might indicate that there are two DHCP servers operating on the network. Unless this is intentional? I hope you don't have double NAT, because that's why your printer is not being detected. This might be true of a standalone router or mesh system.

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 04:59:28 GMT

You are correct. I have Gig fiber modem from ISP direct to my Nighthawk main (told them to keep their junk), and Cat6 connecting another Router in my shop. But the Nighthawk is main, the remote is mostly just a bridge with WiFi. I haven't touched this network in something like 4 years, don't recall details exactly. I don't even recall the NG model in my shop, but it's a much cheaper version with most features turned off.

And again, my old Cannon MF worked fine including the Scan software that won't work now. Unless you are saying that the quality is now that much worse that it can't handle what the old could?

Also, I got routerlogin.net to work long enough to get the printer on a dedicated IP, but it went TU again before I could do anything else.

I figured you guys might be done for the night. I will be soon...

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 05:48:06 GMT

I'm a fellow user like yourself. Just someone who enjoys Canon products and volunteers his time. The forums are also frequented by Canon product experts (employees).

If the ISP hardware is just a modem, no problem. If it has any routing capability it has to be in pass-through mode.

The same goes for your second router. Only one device can perform DHCP on the network. Netgear products usually use a private LAN segment of 192.168.0.1 or 192.168.1.1

They will automatically switch to a private LAN segment of 10.0.0.x if another device performing DHCP is detected. This will create a double NAT situation and will wreak havoc on a network.

It's easy to check for the presence of double NAT.

Initial troubleshooting as follows:

You said that the IP address of the printer is 10.0.0.2.

What is the IP address of your computer?

How to check. Open a command prompt and type >ipconfig /all

The IP address assigned to the network adapter wired or wireless (whichever you're using) will be displayed with the subnet mask and gateway.

If the computer is on the same LAN segment as the printer, 10.0.0.x, you should be able to ping the printer from your computer.

Again, using a command prompt type

>ping 10.0.0.2 and press enter. You should receive replies from the printer. If you don't, something like third party antivirus could be blocking communication.

The last command I would run (also from a command prompt is:

>tracert 8.8.8.8 then press enter

Watch the hops...

The first hop should be your gateway IP.

Something like 192.168.1.x or 10.0.0.X or 172.16.x.x (private IP ranges examples)

The second hop should be a public IP, like the address of your ISP.

If the first and second hops are private IP's, a double NAT situation exists and you're going to have issues. Communication problems, detection failures. Etc.

I have two Canon lasers and they've been flawless. I was so happy with the first one. I bought another one. Truly set and forget. 🤩 Because let's face who has time for these types of problems.

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 05:53:11 GMT

I thought you were with Canon. In that case, double thanks for taking your time with my problems.

I'm familiar with ipconfig, tracert, and msc snap-ins, but you clearly are much better/knowledgeable than me at this stuff. So again, thanks for your time. I'm so frustrated with this thing I'm about ready to buy a HP or something. <grin/>.

IPs have changed. Restarted router and printer.
Computer 10.0.0.12
Printer now static at 10.0.0.17

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::77af:7fa3:2dac:2271%8
IPv4 Address. . . . . . . . . . . : 10.0.0.12
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1

Yes, I can ping printer.

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms 1 ms <1 ms 10.0.0.1

Next hop was my ISP
I think that's all you asked for?

Yeah, me too. I've had my own business since '99. Lots of printers over the years. But my last Canon was perfect for longer than any before it. When it died, I didn't hesitate, went looking for Canon. But yeah, not so good this time...

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 06:00:49 GMT

Thanks! Very helpful for confirming all of that. Looks solid Man!

Printer has a static IP ✅

You can ping the printer successfully.

Software should see it. 🫩

When you run the installer again, can you use the enter IP option and verify if it then finds the printer?

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 06:13:59 GMT

Sadly, same outcome...

And, just because, I checked the printer IS still at 17, and can still ping it. But entering the IP it still says it can't see a device. Welcome to my wonderful Canon #2. <sigh/>

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 14:29:46 GMT

Greetings, .

I still have more tricks up my sleeve. Let's start over.

Let's try the short method first.

Had to rewind a moment... You're using Windows 10 🙂

Start by removing the printer from the printer and scanners applet. In Windows 10 this is under control panel. You can right click on the device and select remove from the context menu.

Once done, important restart your computer.

Now add the printer as a TCP / IP device. For this, you will use its IP address. 10.0.0.17. It must be installed as an IP printer. Return to the same printers and scanners applet under control panel and click the plus sign Add Printer at the top of the applet. Ensure you select the TCP / IP device radio button and enter its IP. Follow the prompts.

Once it's installed you can try installing the ScanGear driver. You can use the IP button and enter in the IP address during the install. Hopefully this time it'll find it.

If it doesn't, look at the windows firewall settings. For that, you'll open Windows security and click on the firewall tab in the navigation pane. Note, There are three Network types. Private, Domain and Public. Yours is probably Private so look there. You want to confirm the Canon applications are allowed.

If the shortcut method above doesn't work, you can try more drastic measures.

Long method will involve removing the printer and uninstalling all of its software.

After the Printer is removed, visit control panel, Programs and Features and uninstall all of the Canon software. Everything. If you want to try to remove the old printer's software (that's stuck) you will need to open Task Manager and click on the processes tab. There is likely a Canon process or service running there that's keeping the old software from uninstalling. How much time you want to spend on this is up to you. You can also go into the registry and manually delete references to the old printer there. If you are not 100% comfortable or confident editing the registry. Don't do it. 😄

Microsoft has a great utility. It's called the Microsoft install / uninstall troubleshooter. It works great on machines where someone has tried multiple times to install or remove hardware and got jammed up. It's also safe for people that are not comfortable editing their registry. It's sort of like the Revo uninstall tool, but it's written by Microsoft specifically for Windows 10. Sometimes it can find things and help you remove stuff that is resistant or stuck.

Fix problems that block programs from being installed or removed - Microsoft Support https://share.google/WFLTYmTQK3SFFuFBX

I'd restart again.

With the printer now present as a TCP IP device, let's try the software again.

Install the UFRII print driver, The ScanGear Driver and the MF Scan Utility.

After the installation is complete, Open the MF Scan Utility and look in the upper right hand corner. There is a device selector box. The printer should appear in that upper right hand corner or use the drop down to select it. If there is another device present there, let me know what it is? I'd be curious. It will appear with the name and the last four characters of the network adapter's MAC address. If still no joy, my concern is that you've tried so many different things so many times that the current system state might be corrupt. Hopefully the tool I suggested above will be useful.

Re: Unable to Scan from windows with imageCLASS MF462dw II

fed-up-user — Thu, 19 Feb 2026 18:27:10 GMT

I may be slow to respond during the day. Pesky clients and all. <grin/>

I removed everything that said Canon or MF[whatever], then rebooted. Went to add printer, and it found nothing. Noticed it added a "printer I want isn't listed" that was a link not just text. Clicked that and got the option to add by IP. Got that done.

Install didn't find it searching (had to wait to try IP), and failed in the same way when I specified the IP.

W10 Firewall is turned off completely.

I was typing this as I followed your directions, but that's as far as I got so far. Unless things change, I'll be indisposed for the next few yours before I pick up and continue, but wanted to update what I have done.

Re: Unable to Scan from windows with imageCLASS MF462dw II

shadowsports — Thu, 19 Feb 2026 20:14:32 GMT

Greetings,

Do me a favor and download the Canon Print app. Don't know what kind of mobile device you have but it's available either in Google Play or the App Store.

iOS

https://apps.apple.com/us/app/canon-print/id664425773

Android

https://play.google.com/store/apps/details?id=jp.co.canon.bsd.ad.pixmaprint&hl=en_US

Ensure your mobile device is connected to the same network and then try to add the printer please.

Something came to mind last night. You're not using any kind of VPN are you? I suspect not but just asking.