topic Re: Printer offline in Printer Software & Networking

PIXMA GM2040 Printer offline

SteveZietsman — Tue, 10 Feb 2026 16:16:32 GMT

Re: Printer offline

Arthur — Tue, 10 Feb 2026 15:17:25 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?
Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!

Re: Printer offline

SteveZietsman — Tue, 10 Feb 2026 16:14:58 GMT

Hi Arthur, thank you for responding to my incomplete message.

I'm using Widows 11 and I have a Canon Pixma GM 2040 inkjet printer that is connected via my wi-fi. The printer switches itself off after a while when it's not in use and then when I want to print I get a "printer offline" message. I always battle to solve the problem. What is the easiest way to overcome this problem?

Re: PIXMA GM2040 Printer offline

shadowsports — Tue, 10 Feb 2026 17:01:17 GMT

Greetings,

The GM2040 does not appear to be a model sold or supported in the United States. Based on your description, I would attempt to adjust the printer's power management or ECO settings so the printer does not power off or go to sleep.

You should be able to find information about this in its manual.

PIXMA GM2040 - Canon Central and North Africa https://share.google/wEipnTgQt8VsuWMBO

To receive official support from Canon, visit the site below. Select your country or region for your support options.

https://global.canon/en/support/