topic Re: mf210 series Google Cloud Print error: could not acquire information necessary for registration in Printer Software & Networking

mf210 series Google Cloud Print error: could not acquire information necessary for registration

ttulinsky — Sun, 18 Sep 2016 01:07:48 GMT

I'm in Remote UI [Settings/Registration][Network Settings] [Google Cloud Print Settings].

I turned on Google Cloud Print in Basic Settings.

When I click Register I get the error message "could not acquire information necessary for registration".

Am following Canon Knowledge Base - Printing with Google Cloud Print (MF216/MF217/MF227/MF229)

Cloud print is turned On in the printer's Network Settings.

Added:

I'm on a Windows 7sp1 Dell 14z laptop. But it shouldn't matter because all the above steps were done on the printer control panel, or the printer's Remote UI.

Re: mf210 series Google Cloud Print error: could not acquire information necessary for registration

Jason — Sat, 17 Sep 2016 23:12:54 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the device or operating system you are trying to print from.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email athttp://bitly.com/CanonEmailor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: mf210 series Google Cloud Print error: could not acquire information necessary for registration

ttulinsky — Sun, 18 Sep 2016 01:05:35 GMT

Thanks for asking.

Windows 7sp1 Dell 14z laptop.

But it shouldn't matter because all the above steps were done on the printer control panel, or the printer's Remote UI in a web browser.

Re: mf210 series Google Cloud Print error: could not acquire information necessary for registration

Patrice — Thu, 02 Feb 2017 22:51:33 GMT

Hi ttulinsky.

I will be glad to assist you.

The printer's firmware will need to be updated. To update the firmware, please follow the instructions below at the printer:

1. Press [Menu].

2. Select [System Management Settings].

3. Select [Update Firmware].

4. Select [Via Internet].

Follow the on-screen instructions to perform the update.

If you still need assistance, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be glad to help you.

Re: mf210 series Google Cloud Print error: could not acquire information necessary for registration

alvinbunk — Sat, 05 Aug 2017 01:25:01 GMT

I had this same error and on my MF212w I had to set the Date/Time.

After that I could register my printer on Google Cloud print.