topic Re: SSID error when connecting to wifi, in Printer Software & Networking

imageCLASS MF445dw SSID error when connecting to wifi,

mervone — Fri, 26 Dec 2025 14:54:54 GMT

I keep getting this error " Could not connect. Make sure the security settings configured for the device and the access point are the same" I imput my wifi code but the error is the same. So my computer cannot find my printer. Can someone please help! Thanks.

Re: SSID error when connecting to wifi,

Danny — Wed, 24 Dec 2025 14:46:41 GMT

Thanks for joining the conversation, mervone!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: SSID error when connecting to wifi,

mervone — Fri, 26 Dec 2025 14:50:15 GMT

Yes, thanks, Danny. The printer is an Image Class MF445dw.

Re: SSID error when connecting to wifi,

shadowsports — Fri, 26 Dec 2025 15:09:35 GMT

Greetings,

The printer requires a 2.4 GHz wireless broadcast that uses WPA2 encryption.. it will not connect to a 5G 6G 7G broadcast or a network that uses WPA3 encryption. Please ensure your network meets these requirements and that you have a dedicated 2.4 GHz broadcast that is using the proper encryption type.

On the router: It is sometimes helpful to give each broadcast a unique name, or temporarily disable the other broadcasts while making a connection then re-enable after a successful connection is made.

Optional but recommended, since you're going to be logged into your router it might be a good time to reserve or assign a static IP address to the printer. This provides consistent and reliable connectivity for persistent network devices (like a printer).

Re: SSID error when connecting to wifi,

mervone — Sat, 17 Jan 2026 03:48:37 GMT

Eureka! Thanks for the solution to a troubling situation. I did exactly what you recommended.

Re: SSID error when connecting to wifi,

shadowsports — Sat, 17 Jan 2026 14:49:42 GMT

Glad I could help, enjoy the printer 🙂