topic Re: MF663cdw "This software is not supported by the computer" in Printer Software & Networking

imageCLASS MF663Cdw Driver is "not supported by the computer"

seefour — Tue, 13 Jan 2026 14:42:24 GMT

Trying to install a new printer and I get this message when I open the driver.I picked the master driver set for windows 11.

I'm running windows 11 home.

I've tried:

-restarting the printer and my computer

-Installing with the windows tool without drives

-Running drivers in "compatibility" mode

-Downloading the individual driver and just using that

Nothing works.

This should not be this hard for a brand new printer.

Re: MF663cdw "This software is not supported by the computer"

shadowsports — Tue, 13 Jan 2026 02:32:33 GMT

Greetings ,

Is your computer based on a Snapdragon / ARM processor?

Re: MF663cdw "This software is not supported by the computer"

seefour — Tue, 13 Jan 2026 03:37:27 GMT

As a matter of fact it is. Seen this before?

Re: MF663cdw "This software is not supported by the computer"

shadowsports — Tue, 13 Jan 2026 07:22:20 GMT

Greetings,

Yes, we have. The Canon installers are supported under Intel and AMD based chipsets. They will not install on ARM based systems.

Instead, you are relegated to native driver support provided by Microsoft. I wish I had better news.

My suggestion would be to register the printer in your MyCanon account contact support for options.

MyCanon

https://myprofile.americas.canon.com/us/signin

Support

1-800-652-2666

Re: imageCLASS MF663Cdw Driver is "not supported by the computer"

DerrickL — Tue, 13 Jan 2026 15:49:45 GMT

From Microsoft Windows:

Notes: We're aware of some ARM PCs (for example Copilot+ PCs) not being able to add/install a printer using the included installer or by downloading the installer from the manufacturer's website.

To fix this issue, go to Settings > Bluetooth & devices > Printers & scanners and select on "Add device" instead to add the printer manually, unless the manufacturer has specific guidance for Windows on ARM PCs.
To find out if you have an ARM device, go to Settings > System > About, and look for "System type" property under "Device specifications". ARM devices have "ARM based processor" under system type.