topic TR4720 - "TR4700 could not be configured automatically" in Printer Software & Networking

TR4720 - "TR4700 could not be configured automatically"

Highlander58 — Sat, 29 Nov 2025 17:09:28 GMT

I'm getting a message Canon TR4700 could not be configured automatically when I'm trying to add my TR4720, It doesn't come up as a model option. What am I doing wrong?

Re: TR4720 - "TR4700 could not be configured automatically"

Danny — Sat, 29 Nov 2025 21:06:48 GMT

Thanks for joining the conversation, Highlander58!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: TR4720 - "TR4700 could not be configured automatically"

Highlander58 — Sun, 30 Nov 2025 12:55:56 GMT

Sorry, meant to include it's a Chromebook. I tried to add manually but now get message "can't add printer. Check printer configuration"

Re: TR4720 - "TR4700 could not be configured automatically"

Highlander58 — Sun, 30 Nov 2025 13:03:56 GMT

As far as version goes, I'm not sure what exactly you would need. When I check settings it says version 141.0.7390.115. Sorry, I'm not that techie.

Re: TR4720 - "TR4700 could not be configured automatically"

Stephen — Sun, 30 Nov 2025 13:25:35 GMT

Hey there!

We were asking what specific version of macOS or Windows you're using. You let us know you're using a Chromebook, which means you aren't using a Mac or Windows computer - you answered the question perfectly!

What you'll want to do is go to this link: https://canon.us/TR4722Setup

On that page, there should be two options - Option A is to set the printer up for the first time, brand new out of the box - if you've already unboxed it and hooked it up, you can select Option B, connecting to a computer/smartphone.

It should automatically recognize you're on a Chromebook and tell you how to set up the printer:

If you get stuck or need one-on-one help, support is available at 1-800-OK-CANON (800-652-2666), weekdays from 9am to 6pm (ET), excluding holidays.

Re: TR4720 - "TR4700 could not be configured automatically"

Highlander58 — Mon, 01 Dec 2025 20:50:46 GMT

Well I'm not sure what I did any differently today but it seems to have worked! Thank you so much for taking the time to reply.