topic Re: Canon MG3620 will print but still not scan under Sequoia 15.6.1 in Printer Software & Networking

PIXMA MG3620 will print but still not scan under Sequoia 15.6.1

jeff_elbel — Thu, 13 Nov 2025 13:24:51 GMT

I reviewed an unresolved thread about this topic from Feb 2025 related to Sequoia OS 15.3.1. This problem persists under Sequoia OS 15.6.1. I have reinstalled the current printer and scanner drivers for my Canon MG3620. I can print but not scan. When attempting to scan using Canon IJ Scan Utility Lite, I receive the error message shown below. Can anyone help?

<edit> I have also reinstalled the latest Canon IJ Scan Utility Lite. Now, I receive a similar message:

Re: Canon MG3620 will print but still not scan under Sequoia 15.6.1

jeff_elbel — Mon, 10 Nov 2025 10:23:40 GMT

p.s. I am connecting via WiFi.

Re: Canon MG3620 will print but still not scan under Sequoia 15.6.1

Stephen — Mon, 10 Nov 2025 13:39:55 GMT

Hi, Jeff,

Try the main installation workflow at https://canon.us/MG3620setup

It will uninstall existing software and install the correct software and drivers.

Your printer must have a rock-solid connection to your WiFi (not just good or ok, but all bars) for scanning.