PIXMA TS6520 says it can't connect to MacBook Air

CYNDO — Fri, 07 Nov 2025 20:25:32 GMT

I am trying to connect my printer TS6520 to my MacBook Air & it says it isn't able!? Do I need a new computer or different printer?

Re: Wireless printer TS6520 on MacBook Air

Stephen — Thu, 06 Nov 2025 18:12:14 GMT

Hello, and welcome to the Canon Community!

Here is how you can connect your PIXMA TS6520 to a MacBook Air.

You have two main options: wireless (which we recommend for the easiest experience) or using a USB cable.

🌐 Method 1: Wireless Connection (Recommended)

We designed this to be straightforward using our "Easy Wireless Connect" method.

Start the Setup: On your MacBook Air, please open a browser and go to our dedicated setup site: https://canon.us/TS6520setup.
Download Software: The site should detect your Mac's operating system. Go ahead and download the setup software.
Prep the Printer: On your TS6520, press and hold the Wireless connect button (it’s the one that looks like a smartphone) for about three seconds. This puts it in setup mode.
Run the Software: Open the file you just downloaded on your Mac to launch the installer.
Follow On-Screen Steps: The software will guide you from here. It will find the printer, ask for your Wi-Fi password to get the printer on your network, and install the necessary drivers.
Add the Printer: The installer will prompt you to add the printer. This will open your Mac's Printers & Scanners settings. Just select the TS6520 from the list and click "Add."

🔌 Method 2: USB Cable Connection

If you prefer a wired connection, you'll need a USB "A-to-B" cable (the standard square-ish printer cable). Note that this cable isn't included in the box.

Go to the Support Site: On your MacBook Air, head over to the Canon USA support page for the PIXMA TS6520.
Download Drivers: Look for the "Software & Drivers" section. Make sure your macOS version is correct, and download the "CUPS Printer Driver" or the "Full Driver & Software Package."
Run the Installer: Open the downloaded file to start the installation.
Select Connection: When the installer asks, choose "USB Connection."
Connect the Cable: The installer will tell you the exact moment to plug the USB cable into your printer and your Mac. Please wait until it prompts you. (You may need a USB-C adapter for your MacBook Air).
Add Printer: The software will detect the connected printer. Follow the last few steps on-screen to finish the installation and add the printer to your Printers & Scanners list.

🤝 Need More Help?

If you run into any trouble with these steps, we're here to help. The best way to get personalized support is through your My Canon Account.

Log in to Your Account: You can sign in or create an account at: https://canon.us/account. Once logged in, you can register your product and see all your specific support options.
Call Us: For phone support with PIXMA printers, you will need to have a My Canon Account first. After you've registered your product, you can reach us at 1-800-OK-CANON (1-800-652-2666), Monday-Friday.
Visit Our Support Site: For general drivers, manuals, and troubleshooting articles, you can always visit our main support page at https://canon.us/support.

You can also watch this video guide that shows the general process for setting up a PIXMA on a Mac.

topic Re: Wireless printer TS6520 on MacBook Air in Printer Software & Networking

PIXMA TS6520 says it can't connect to MacBook Air

Re: Wireless printer TS6520 on MacBook Air

🌐 Method 1: Wireless Connection (Recommended)

🔌 Method 2: USB Cable Connection

🤝 Need More Help?