topic Re: Printer lost bluetooth connection in Printer Software & Networking

PIXMA MG3620 Lost Bluetooth connection

vikkig — Sat, 01 Nov 2025 20:19:58 GMT

My Pixma wireless printer MG3600 series has been working well until a couple of days ago. I'm not able to connect the Bluetooth anymore. I've done the usual turning off/on, unplugging from wall. I even uninstalled the printer from my laptop because that worked once before when it didn't recognize the laptop anymore. I can't reinstall it because the laptop and printer can't connect at all.

Re: Printer lost bluetooth connection

vantage — Fri, 31 Oct 2025 23:04:21 GMT

If you've got an Iphone, you might try to see if it can see either the printer or the laptop. Make sure BT is turned on on both the laptop and printer. On the phone go to

Settings->Bluetooth

Make sure Bluetooth is on and then look at the list under "MY DEVICES." Check to see if the laptop and printer are there.

Re: Printer lost bluetooth connection

Tiffany — Sat, 01 Nov 2025 00:07:22 GMT

Welcome to the forum!

So that the Community can help you better, let us know the exact model printer in the MG3600 series. Any error messages? Which version of Windows or macOS you are using? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: PIXMA MG3620 Lost Bluetooth connection

vikkig — Sat, 29 Nov 2025 20:31:20 GMT

It's MG3620. It's been working wirelessly for near 2 years. It suddenly lost connection and I've tried every suggestion I've seen.

Re: PIXMA MG3620 Lost Bluetooth connection

DerrickL — Sat, 29 Nov 2025 21:45:26 GMT

MG3620 (which I also own) does not have Bluetooth capability, it does have wifi. You cannot set it from the printer itself, you use canon wifi connection assistant located in the Canon Utilities folder. If you do not have that (due to you uninstalling the printer) then this is the guide to download and install the software to connect to wifi:

You will need a usb printer cable connected to your laptop in order to set up the printer.

https://support.usa.canon.com/kb/s/article/ART180650