topic Re: HL-L2380DW Laser Printer in Printer Software & Networking

Can't connect to Brother HL-L2380DW Laser Printer

Bob15 — Thu, 30 Oct 2025 12:48:23 GMT

I am on Windows 11. My printer is on line (my wife can print to it from her computer), but all of a sudden I cannot connect to it. I have down loaded new drivers,but they do not work.

Re: HL-L2380DW Laser Printer

SamanthaW — Wed, 29 Oct 2025 20:48:13 GMT

Hi Bob,

That model is actually not a Canon printer, it appears to possibly be a Brother unit? We'd recommend double checking the printer model, ours starts with the word "imageCLASS". If it's a Brother, please contact them for support!

Thanks!

Re: HL-L2380DW Laser Printer

normadel — Thu, 30 Oct 2025 17:09:49 GMT

Well, yeah, Bob clearly says it is a Brother model! What's the mystery?

Re: HL-L2380DW Laser Printer

SamanthaW — Thu, 30 Oct 2025 17:13:35 GMT

We edited the title to include "Brother"...