topic Re: Laptop can't connect to my new G7020 printer : ( in Printer Software & Networking

Laptop can't connect to my new G7020 printer : (

ualdriver — Sat, 26 Jul 2025 20:28:11 GMT

Canon Forum Brain Trust-

I just purchased a new Canon G7020 printer. I have the printer connected to my router via a CAT 5 cable, and with that connection, I was able to connect our Windows 11 home desktop computer to the printer and it works fine.

However, I am trying to connect my Windows 11 laptop to the printer wirelessly. This is what I've done so far:

1) I manually, through the printer control panel, connected the printer to a 2.4Ghz network in our house

2) I connected my laptop to that same 2.4Ghz network

3) I've downloaded the Windows 11 Canon App to my laptop. The app looks for the printer and "sees" it, but then sends me to the download software page. I download the software, run it, and on Step 2 it says "Connection failed." It then directs me to "Connect to Wi-Fi from the printer" which I did. Also the message on the printer screen said "Easy Wifi connection is complete"

The Canon App on my laptop did ask me to press the button on the front of the laptop that looks like 2 linked chains and my laptop was able to find the printer that way, but after following the steps subsequent to that, I ultimately ended up with an error that the laptop could not find the printer.

I've already connected the printer using WPS *and* by using the printer control panel to type in my 2.4Ghz password and connect it that way. So the printer is connected to my network by Cat 5 cable, 2.4Ghz network, and using WPS.

At this point I'm stuck. Not sure what to do. #G7020

Re: Laptop can't connect to my new G7020 printer : (

shadowsports — Sun, 27 Jul 2025 00:06:04 GMT

Greetings,

I suggest you pick one connection method for the printer and stick with it. You can use ethernet or wireless, but not both. Once the printer is connected to the network, any device connecting to the same network, regardless of connection type will be able to use the printer.

The Canon Print App is available for iOS or Android.

For windows 11, you will need to visit the printers support portal and download the Printer and Scanner driver.

Canon Support for MegaTank PIXMA G7020 | Canon U.S.A., Inc. https://share.google/rRjzcuaAlrfUXLtoQ

Look for this installer:

Print Driver and Scan Utility Installer Ver.1.00 (Windows)

it sounds like you have one or more failed installation attempts. Trying to install over one or more failed attempts may not work.

**Optional but recommended. Assigning or reserving a static IP for your printer on your network is considered best practice. Persistent devices (like printers) that do not come and go from the network can benefit from an assigned IP. This is done on your router and only needs to be done once.

Start by removing the printer from your W11 system. Next uninstall any software you tried to install. Drivers, Utilities, etc. **Restart your system.

Choose the connection (ethernet or wireless). As mentioned assigning an IP is good practice. Once the device is connected to the network, and your PC is also connected, run the installer I referenced above. This should install the drivers for print and scan.

If you have questions, let us know.

Re: Laptop can't connect to my new G7020 printer : (

normadel — Sun, 27 Jul 2025 00:48:26 GMT

The printer itself should be given the static IP address in its network configuration, switching from DHCP.

Re: Laptop can't connect to my new G7020 printer : (

ualdriver — Sun, 27 Jul 2025 02:51:42 GMT

Shadow-

OK lots of questions now......

1) You said pick one connection method and stick to it. So if my Windows 11 desktop PC is connected to my router with a CAT 5 cable and my new Canon printer is connected to the router with CAT 5 cable, then the only way other computers (like laptops) can connect to this printer is via CAT 5 cable? Is that correct?

If that is correct, then I have to disconnect my desktop PC CAT 5 cable from my router AND the CAT 5 cable from the printer to the router? Is that correct? What if my desktop PC doesn't have wifi?

2) I did print out the network configuration page for the printer. And under 3-2-12 of the printout, it says the IP address of my printer is 192.168.1.30. But I have to "assign" an IP address to the printer? How do I do that? I did try to use the method where the laptop tries to find the printer via its IP address, but even when I typed in that IP address from the printout, it still couldn't find it.

I will follow the directions above and erase all the Canon software from my laptop and try again. Hopefully you all can stick with me to the end........

Re: Laptop can't connect to my new G7020 printer : (

ualdriver — Sun, 27 Jul 2025 03:09:11 GMT

Shadow-

Thank you for your time. I deleted the printer software from my laptop, rebooted, used the software you linked above, and all is well now. Thanks!

Re: Laptop can't connect to my new G7020 printer : (

shadowsports — Sun, 27 Jul 2025 03:50:51 GMT

Thanks for your feedback. Glad it helped.

Re: Laptop can't connect to my new G7020 printer : (

DeloskyGA — Fri, 24 Oct 2025 04:30:20 GMT

I just purchased this printer and from the very beginning, have the EXACT same problem as the OP with the exception that I have only ever tried to connect to the printer wirelessly. I've ensured I am using a 2.4 GHz SSID only, I've created a static IP address for it on my network and can ping the IP address from my laptop. I ensured all the drivers were removed on my Windows 11 laptop and restarted. Yet still, even the drivers from the download link you provided cannot find the printer and install it.

Re: Laptop can't connect to my new G7020 printer : (

ualdriver — Fri, 24 Oct 2025 04:42:31 GMT

Delosky- Yeah, I'm finding that our laptops and main home computer are constantly having issues printing via the network. It works for a while, then stops working, then we have to troubleshoot. It's frustrating.

Re: Laptop can't connect to my new G7020 printer : (

DeloskyGA — Fri, 24 Oct 2025 13:30:42 GMT

So what am I supposed to do as a consumer? I bought this printer with every expectation that I should just be able to connect to it wirelessly like every other printer on the market. It's unboxed, the ink has been filled, I've spent 5 hours trying to connect to it for the first time, my old HP printer (6 yrs old) doesn't work anymore because I cancelled the ink subscription.

I'm very disappointed in Canon right now. I fully expected a quality printer with modern technology that would be easily accessible in my home for any device. Instead, I'm stuck trying to back door connect to it and install antiquated software packages.

Re: Laptop can't connect to my new G7020 printer : (

shadowsports — Fri, 24 Oct 2025 13:50:28 GMT

Network devices that seemingly disappear from a network is usually due to incorrect network configuration or something in your software environment.

If properly configured a network device will maintain a persistent connection. When a static IP is used, the router will always uses the assigned IP address for the device. This ensures consistent and reliable connectivity. (static destination).

If you're Canon software fails to detect the printer during install after it's been assigned a static IP address, you can add it manually as a TCP/IP printer. This is applicable to Windows or Mac OS.

If you need assistance performing this one-time setup, we would need to know the version and build of your operating system.

Re: Laptop can't connect to my new G7020 printer : (

DeloskyGA — Fri, 24 Oct 2025 14:32:57 GMT

I can assure you there is nothing from my home wi-fi network that is configured incorrectly. After spending hours trying to get my laptop connected to this printer, I have configured it with a static IP, connected only at 2.4 GHz to the 2.4 GHz only broadcasted SSID and showing a strong signal with no Device Isolation to an IP that I can ping from my laptop. I left this printer on my home network last night and when I came back in the morning, it was still on my home network with the same static IP I had set the night before.

Also, I'm trying to connect to this printer from my work laptop, a Surface Laptop 7 running Windows 11 Enterprise build 26200.6899, fully updated. No, I don't have any VPNs running that would restrict my connection. Yes, I have the standard Windows Firewall enabled but it allows connection to devices inside my private wifi network and I'm looking right now at the firewall rules and the Canon IJ Driver Installer is allowed over TCP and UDP.

Last, this is replacing my 6 year old HP printer that this same laptop was connected to and I never had these networking issues with. I will also need to install this printer on my son's Windows 11 laptop as well as my wife's Lenovo Yoga Chromebook and was also hoping to connect our Android mobile devices and don't particularly want to manually install this printer on all of those devices. I did try to manually create the TCP/IP printer connection and while that let me create the connection and install the drivers, the printer showed idle, but my print test page never printed on the printer. Maybe I missed a configuration step on the manual TCP/IP connection so please share advise there.

Re: Laptop can't connect to my new G7020 printer : (

DeloskyGA — Fri, 24 Oct 2025 15:15:19 GMT

OMG/WTF/LOL and all the other internet slang...

I went to my son's computer and was able to install the printer. I then went to my mobile phone, and again was able to install the printer. So this got my wondering what the heck was going on with my work laptop and the only thing I could think of was my company's Global Secure Access which just provides private access to my company's public facing apps. Sure enough, when I disable that, I was able to install the printer. Even though it isn't a VPN, it seems to be restricting certain things inside of my own private wifi network.

Apologies for the frustrations. I guess I need to bring those up with my company rather than with Canon! Thanks for the support.

Re: Laptop can't connect to my new G7020 printer : (

shadowsports — Sat, 25 Oct 2025 03:29:30 GMT

Greetings ,

Thanks for the update. I had a feeling it was going to be something like this. GSA is a Microsoft product similar to VPN that provides identity based authentication and access. I confirmed it supports split tunnel which allows you to specify which traffic can be directed to corporate and what can be directed to your local network.