PIXMA TR8620a wont connect to computer, offline error

Alexp08 — Sat, 11 Oct 2025 03:12:35 GMT

I just bought my printer 2 days ago. I have been trying everything to get it connected to my computer. I says it is connected to my network but when i try to print it says the printer is offline. I installed the driver setup package and it can never find my computer wirelessly. So i went and bought the cable to connect directly to my computer. It finds the printer but is asking me for the Admin password. I have tried the serial number, in all caps and in all lowercase, it does not work. ive tried the model number, canon, and ive tried my wifi password. nothing is being accepted. any help would be appreciated.

Re: 8620a wont connect to computer

Tiffany — Sat, 11 Oct 2025 03:11:52 GMT

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using? Additional error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

topic Re: 8620a wont connect to computer in Printer Software & Networking

PIXMA TR8620a wont connect to computer, offline error

Re: 8620a wont connect to computer