topic Re: My MF 267dw printer will not connect with my modem forward stroke router combination and my comp in Printer Software & Networking

My imageCLASS MF267dw will not connect with my modem/router combination and my computer

donpotter — Sat, 11 Oct 2025 13:56:36 GMT

Several days ago, I change my separate modem and router for a new combined machine. Ever since that time my printer will not connect to my computer. My computer does not recognize the printer at all. When I tried to connect from the printer to my PC, it tells me it cannot connect and to check my PSK settings. I have also tried to connect manually. Again with no success. I've spent several hours on this, without success. I have followed all instructions available at Canon as well as those on my PC. I have had no luck at all. I hate to get rid of a good all-in-one printer that is about three years old but I don't know what else to do now. Is there any correction for this problem?

Re: My MF 267dw printer will not connect with my modem forward stroke router combination and my comp

Tiffany — Sat, 11 Oct 2025 03:03:14 GMT

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? Any error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: My MF 267dw printer will not connect with my modem forward stroke router combination and my comp

donpotter — Sat, 11 Oct 2025 04:17:21 GMT

Thank you for reminding me. I am using an HP computer with Windows 11. The computer is less than a year old.