topic Re: PIXMA TR7620 - Need scanner utility in Printer Software & Networking

PIXMA TR7620 - Need scanner utility

Lji1221 — Mon, 22 Sep 2025 23:03:30 GMT

My laptop, ACER Inspire, won't find printer either on wireless network, or when hardwired to printer via usb.

The Scan Utility s/w tries to identify the printer, but never comes up with a printer either hardwired or wirelessly. I just want the DRIVER itself since the s/w to find the printer isn't working.

Makes no sense why I can't find a link to the DRIVER. Of course there are a dozen bogus links that want me to install their s/w, but none are legit as far as I'm concerned.

Can someone please help me find a direct link to the scanner utility s/w for Windows 11?

- Thx

Re: PIXMA TR7620 - Need scanner utility

shadowsports — Tue, 23 Sep 2025 12:19:04 GMT

Greetings ,

The TR7620 appears to be a model released in Canada, not the US. It came in two variants TR7620 and TR7620a. Here is a link to the support portal for the 7620.

7620 Product Support https://share.google/pHdJnkTEaUx9as1Ap

Re: PIXMA TR7620 - Need scanner utility

shadowsports — Tue, 23 Sep 2025 13:14:39 GMT

I should also note that some newer Acer laptops come with an ARM based Snapdragon processor. ARM based drivers are not available for your printer at this time.

Re: PIXMA TR7620 - Need scanner utility

janeintoronto2 — Thu, 25 Sep 2025 16:07:44 GMT

I have no idea whether it is relevant to the Acer problem. When installing printers, sometimes old ones, on new software, relying on the automatic process wherein Canon identifies your system (various Windows versions in my case) and then finds the right driver doesn't always work because there is no driver. The solution on Win 11, for the older printers, was to download from Canon the last Windows version printer driver available. It still works. Even an 8.1 driver worked ok.

Re: PIXMA TR7620 - Need scanner utility

shadowsports — Thu, 25 Sep 2025 16:40:58 GMT

Hi,

Yes. This is often true and works in many cases.

Re: PIXMA TR7620 - Need scanner utility

Lji1221 — Thu, 25 Sep 2025 21:38:45 GMT

Jane, Thanks for the input. Finding the DRIVER itself has been the issue from the start. Seems the Canon solution is to download a program that looks for your printer, then installs based upon the finding. I was looking for the raw driver to no avail.

The link from shadow ran the printer search, and for some reason that one did find my printer and installed the scanner driver utility. Why the driver is so elusive is beyond me, but I'm up and running now. Thanks again.

Re: PIXMA TR7620 - Need scanner utility

scanner1 — Sun, 15 Mar 2026 15:48:48 GMT

I am new to Canon forums and reading some old posts. It does seem as if one should be able to input one's product model number into a manufacturer's website and get a verified driver download. It does seem one should not have to download a program to search for the model nor should one have to risk downloading from an unverified site.

Re: PIXMA TR7620 - Need scanner utility

shadowsports — Sun, 15 Mar 2026 17:10:28 GMT

Greetings @scanner1,

You are able to input in your model number.

You can download the official driver(s) from the official product support portal and you are not assuming any risk since it's directly from Canon, not from a 3rd party. 😉

You can find the support portal for your product by entering the model number of your device here.

https://www.usa.canon.com/support/software-and-drivers

Select your product. It will send you to the support portal for your device. Select downloads. Chose your OS (Mac, windows, Linux), then the version and you will be presented with all available drivers and utilities available for download.

Re: PIXMA TR7620 - Need scanner utility

scanner1 — Sat, 21 Mar 2026 19:55:28 GMT

Thanks; that's a good address to keep on hand. I don't need a driver at moment. I'm getting used to the multiple idiosyncrasies of my new product, a scanner.