topic Re: Scan Utility Doesn't Show New Printer in Printer Software & Networking

Scan Utility Doesn't Show New PIXMA TR8620a

scnrfrq — Wed, 10 Sep 2025 12:33:09 GMT

I have 2 PIXMA 8620 printers. Just installed the 2nd one. Only the original one shows in the printer list in the Scan Utility. Also, my old MX922 still shows on the printer list of the Scan Utility. How do I just show the 2 8620's?

Re: Scan Utility Doesn't Show New Printer

Danny — Tue, 09 Sep 2025 13:09:02 GMT

Thanks for joining the conversation, scnfrq!

So that the Community can help you better, we need to know exactly which Canon printer models you're using. We have two printer models with the number 8620 in their name, so please let us know if you have the PIXMA TR8620 or the PIXMA TR8620a or one of each. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Scan Utility Doesn't Show New Printer

scnrfrq — Wed, 10 Sep 2025 09:34:23 GMT

Both are the 8620a models. Also a correction. Only the new 8620a shows in the Scan Utility, along with the obsolete MX922. The original 8620a does not show in the Scan Utility list of printers.

Re: Scan Utility Doesn't Show New Printer

jrhoffman75 — Wed, 10 Sep 2025 14:51:46 GMT

@scnrfrq wrote:

Both are the 8620a models. Also a correction. Only the new 8620a shows in the Scan Utility, along with the obsolete MX922. The original 8620a does not show in the Scan Utility list of printers.

Does the computer list the two printers separately?

Re: Scan Utility Doesn't Show New Printer

scnrfrq — Thu, 11 Sep 2025 23:38:54 GMT

Yes they show separately. I renamed them to keep they easier to ID.Also, I'm now trying to delete the 920 drivers from Uninstall programs, and they won't delete since there are print jobs pending. I no longer have the MX922 to use.

Re: Scan Utility Doesn't Show New Printer

shadowsports — Fri, 12 Sep 2025 00:28:09 GMT

Greetings ,

Open services.msc applet. Bounce the print spooler service which should resolve any pending print jobs. Now try deleting the MX922 and uninstall any remnant drivers related to it.

Re: Scan Utility Doesn't Show New Printer

scnrfrq — Fri, 12 Sep 2025 10:32:27 GMT

I was able to delete the MX922 driver. So now in the Scan Utility list, 922 doesn't show anymore. But still, only the new 8620a printer is listed. How do I add the original 8620a to the Scan Utility list?

Re: Scan Utility Doesn't Show New PIXMA TR8620a

scnrfrq — Fri, 12 Sep 2025 20:06:43 GMT

I just found you can select either 8620a printer from the last page in Settings of the Scan Utility. I'm good now.

Re: Scan Utility Doesn't Show New PIXMA TR8620a

jrhoffman75 — Fri, 12 Sep 2025 20:39:26 GMT

Great. Please mark thread as solved.