topic Re: Can't install by IP anymore in Printer Software & Networking

imageRUNNER Advance C5535i - Can't install drivers by IP anymore

julzzzz — Fri, 15 Aug 2025 14:20:07 GMT

I have a Canon imageRUNNER Advance C5535i. I'm the tech at the office so I've installed this to several computers over the years. The latest software drivers are not working as the only way to install this properly is with it's IP address. I tried downloading my usual version, then others, and all are asking me for a port and none are allowing me to install with the IP like it used to. This is the page: https://www.usa.canon.com/support/p/imagerunner-advance-c5535i?srsltid=AfmBOooD1m0U4iGfP-OAcl7MVIX8m2aRIjs7IKp7pEaRQM32n6sv6s37

Re: Can't install by IP anymore

SamanthaW — Thu, 14 Aug 2025 20:25:40 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: Can't install by IP anymore

julzzzz — Thu, 14 Aug 2025 21:07:21 GMT

So I have to pay a dealer for your incorrect website information? There doesn't seem to be a place to get help with that.

Re: Can't install by IP anymore

shadowsports — Fri, 15 Aug 2025 05:47:35 GMT

Greetings julzzzz,

What exactly is incorrect? I see PCL, PS and UFRII drivers available for the device. Do you not have the printer installed on a system acting as a print server? Installing it on systems one at a time seems like a lot of extra work.

Re: imageRUNNER Advance C5535i - Can't install by IP anymore

julzzzz — Fri, 15 Aug 2025 14:16:22 GMT

We're a small school, so I do it manually. Of course I installed the UFRII drivers as I usually do. It says as you're installing that there is an option for IP and port installation. It never asks you to choose like the older software used to, and only gives you port installation.