topic Re: Can not reset wifi password when moved to a new internet provider in Printer Software & Networking

PIXMA MX922 Can not reset wifi password when moved to a new internet provider

98258906 — Tue, 12 Aug 2025 14:26:17 GMT

I have a Canon MX922. I recently changed homes and have a new internet provider. My computer won't allow me to change my internet password even though I have restored it to factory settings (or atleast went through the process to). I can select my new wifi network but it won't give me an option to input my password. It says to press a button on my modem/router, but all I have is an on/off button on my TP-link BE6500 wifi 7 router. I see, on this forum, that other people have had this problem but I see no solution. Please help.

Re: Can not reset wifi password when moved to a new internet provider

shadowsports — Mon, 11 Aug 2025 19:53:50 GMT

Greetings ,

Remove the printer from your system and run the installation utility again. The installer will allow you to update your Wi-Fi networks SSID and password.

Canon Support for PIXMA MX922 | Canon U.S.A., Inc. https://share.google/sm5DXeCQiVsrU5Btn

Re: Can not reset wifi password when moved to a new internet provider

98258906 — Mon, 11 Aug 2025 20:14:05 GMT

Thank you for your quick reply, but I'm not super computer/wifi savy. Can you please give me directions to "remove the printer from your systerm". I deleted it from my computer and tried to follow the video on the link you sent to "set up my printer with a mac." But I got the same result, I can select my network but it won't give me the screen to enter my password. I have "reset all settings" on the printer.