PIXMA G7020 unable to scan. Error codes: 5,206 & 8

DCMoneague — Sat, 19 Jul 2025 21:30:46 GMT

All of a sudden I am also having this problem. As in the past, it still prints fine from my Dell Windows 11 desktop via the wired USB connection (I have never used the wireless connection) but the scanner no longer responds. Now when I try to use the IJ Scan utility software, the "Preparing to scan" pops up as usual, but nothing happens for 10 minutes, it times out and gives me error codes: 5,206 & 8. I can't even locate 5 & 8 in the manual. Any suggestions?

Re: PIXMA G7020 unable to scan. Error codes: 5,206 & 8

Patrick — Mon, 21 Jul 2025 21:28:36 GMT

Hi DCMoneague,

Reinstalling will resolve this error.

First, let's reinstall the drivers. Please turn your PIXMA G7020 off and disconnect the USB cable and then follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon G7000 series. In the new window, click "Remove" at the top.

5. Repeat until all G7000's have been removed from the Printers list.

6. Close the Printers window once complete.

7. Turn your computer off. Once off, please turn it back on.

Next, we will download the latest driver:

1. Please click this link: Canon Support for PIXMA G7020 - Downloads

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.00 (Windows)". Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "md__-win-g7000-1_00-ea34_2.exe"

6. Follow the on screen prompts to reinstall. Please do not turn your printer back on and reconnect the cable until the installation prompts you to.

Once reinstalled, please attempt to scan with the IJ Scan Utility.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA G7020 unable to scan. Error codes: 5,206 & 8

DCMoneague — Tue, 29 Jul 2025 20:57:52 GMT

IT WORKED!!!! Thanks much!

topic PIXMA G7020 unable to scan. Error codes: 5,206 & 8 in Printer Software & Networking

PIXMA G7020 unable to scan. Error codes: 5,206 & 8

Re: PIXMA G7020 unable to scan. Error codes: 5,206 & 8

Re: PIXMA G7020 unable to scan. Error codes: 5,206 & 8