topic Re: PIXMA TS5120 Scans show up as "?" in My Image Garden in Printer Software & Networking

PIXMA TS5120 Scans show up as "?" in My Image Garden

Kentnyc — Thu, 10 Jul 2025 13:43:12 GMT

Dear Group.

I have use a Canon T55120 3 in 1 printer, scanner copier.

I have been very happy with this unit. However, I recently am experiencing have an issue with the scanner function. When I scan to my computer and the document is sent to My Image Garden all that is saved is a "?', not the image of the scanned document. In fact, many (but not all) of the docs stored in My Image Garden are now "?"'s.

Not sure what I have done or if the issue is connected to the scanner or my laptop.

Any assistance that you could provide would be greatly appreciated.

Thank you.

Re: PIXMA TS5120 Scans show up as "?" in My Image Garden

Danny — Thu, 10 Jul 2025 13:43:37 GMT

Thanks for joining the conversation, Kentnyc!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA TS5120 Scans show up as "?" in My Image Garden

Kentnyc — Thu, 10 Jul 2025 15:01:57 GMT

Thank you, Danny.

I am using Windows 11.t

As I indicated previously, this is a relatively new dilemma.

Documents that I scan to my computer come up as blank with the symbol "?" in the thumbnail. Also, many though not all thumbnails that had previously shown the document scanned are now showing the same "?". Most thumbnails that are still sowing the document image are earlier scans.

I hope this helps clarify my problem.

Thanks again.

Re: PIXMA TS5120 Scans show up as "?" in My Image Garden

Patrick — Fri, 11 Jul 2025 19:38:06 GMT

Hi Kentnyc,

Just to verify, are you experiencing a similar issue as this user was?

Canon My Image Garden - Grey Question Mark

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA TS5120 Scans show up as "?" in My Image Garden

Kentnyc — Sat, 12 Jul 2025 15:06:14 GMT

Dear Patrick,

Thank you.

Yes, this is what I am experiencing.

I will read the responses and hopefully can rectify the situation.

Thanks again.