topic Re: MP Navigator in Printer Software & Networking

MP Navigator suddenly says it's not installed correctly

trishv22 — Tue, 08 Jul 2025 15:47:04 GMT

Hi. I tried to use my scanner yesterday and it says the MP Navigator driver did not install correctly. I have not changed anything. I uninstalled and reinstalled per error message suggestion. I reinstalled from the Canon website. I am using Windows 10. Thanks for your help.

Re: MP Navigator

jdes — Thu, 02 Nov 2017 08:08:55 GMT

Hi, can you pls tell us what printer you have (model) and how it is connected to your pc .

Re: MP Navigator

Michael — Thu, 02 Nov 2017 15:10:08 GMT

trishv22,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MP Navigator

trishv22 — Thu, 02 Nov 2017 17:02:42 GMT

It is a Canon MP560 PIXMA and it is connected wirelessly

Re: MP Navigator

jdes — Thu, 02 Nov 2017 18:01:51 GMT

Hi.
First you must uninstall drivers & software from your pc.
Then go to

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp560?subtab=downloads-drivers

And download the driver again.
After the driver go to

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp-series/pixma-mp560?subtab=downloads-software

And download software Mp navigator.
You do that first and if it dosent work i can help you by connecting to your pc and try together to find a solution.

Re: MP Navigator

trishv22 — Fri, 03 Nov 2017 01:13:38 GMT

Worked like a charm. Thank you very much.

Re: MP Navigator

jdes — Fri, 03 Nov 2017 14:49:39 GMT

Happy to help.

Re: MP Navigator

tmlarock — Sun, 03 Dec 2017 03:02:05 GMT

I'm having this issue with my MG3122. Your solution did not fix the problem. I cannot find a link for a driver download associated with my printer model

Re: MP Navigator

jdes — Fri, 08 Dec 2017 17:11:46 GMT

Hi
First we need to know more about you printer and you pc ( windows ? Mac? )& how it is connected to your pc. An if you can more details about your problem.

Re: MP Navigator

tmlarock — Mon, 11 Dec 2017 01:53:46 GMT

I'm using Windows 10. My MG 3122 is connected via USB. I was able to download a different version of the driver (hidden at the very bottom of the list of available drivers). MP navigator sprang to life. Documents scanned fine. Unfortunately, pictures are scanning at the size of thumbnails and I cannot make any adjustments in MP Navigator settings to correct the issue. The driver I installed is "Canon MG3100 series Printer Version: 2.56.2.10 (6/25/2013)". I've also tried version 8/2/2012 with the same results. If I could post a sample of what the scanned photos look like, I would. However that doesn't appear to be an option here.

Re: MP Navigator

BillS — Tue, 06 Feb 2018 22:15:03 GMT

Hi tmlarock,

The driver version listed does not look correct, and the latest driver update was posted on 7/22/15. Let's make sure you have the most current drivers.

Click HERE.
Scroll down to "Recommended Drivers."
Click “Select” next to "MG3100 series MP Driver."
Press "Download."
Open and run the file.
Follow the onscreen instructions to complete the installation.

MP Navigator is listed under “Software” can be updated the same way.

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