topic TS3355 Not connecting in Printer Software & Networking

TS3355 Not connecting

manchester89 — Sun, 11 May 2025 15:36:20 GMT

My TS3355 printer is not connecting to my wifi at all, on the screen of the printer it shows the wifi symbol with 2 bars but when I try and use the scanner the software is saying not connected.

It was working last week when I was printing, not trying to print anymore as ran out of ink, I want to scan photos in but the Canon PRINT app is saying my printer is off line and I can't connect it at all.

Any ideas?

Re: TS3355 Not connecting

Stephen — Sun, 11 May 2025 15:48:06 GMT

Welcome to the Canon Community, and thank you for your post!

This forum is hosted and moderated by Canon USA, and we can only provide support for products that were made for and sold in the United States.

Your product is not sold or supported by Canon USA.

If you live outside the U.S., please click here to find support in your country or region.

You’re always welcome to talk about Canon products from anywhere in the world, but please know that Canon USA cannot offer direct support for international models.