topic Re: PIXMA TR4720 not appearing in Image Capture in Printer Software & Networking

PIXMA TR4720 not appearing in Image Capture

bruce334 — Tue, 18 Feb 2025 15:27:12 GMT

Installed Canon TR4700 Printer/scanner and when using Image Capture (Mac OS 13.7.3), message notification is no camera or scanner selected.

Re: TR4700: Device not appearing in Image Capture

Danny — Tue, 18 Feb 2025 14:53:02 GMT

Thanks for joining the conversation, bruce334!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TR4700 series. The model number should appear on the front of the unit at the upper right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: TR4700: Device not appearing in Image Capture

bruce334 — Tue, 18 Feb 2025 15:25:57 GMT

Printer is Canon Pixma TR4720

Re: PIXMA TR4720 not appearing in Image Capture

Patrick — Wed, 19 Feb 2025 21:48:26 GMT

Hi bruce334,

Please attempt to scan using the IJ Scan Utility.

If you do not have it installed, it is available here:

Canon Support for PIXMA TR4720 - Downloads

If you are unable to scan using the IJ Scan Utility, what error appears?

Are you using your TR4720 wirelessly?
or with a USB cable?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA TR4720 not appearing in Image Capture

bruce334 — Sat, 22 Mar 2025 15:56:30 GMT

Problem continues. I'm using a Pixma TR4720 printer with Mac OS 13.7.4. In system preferences, printer does not appear. When I try to add printer, screen advises, driver needed. TR 4720 not listed in available drivers. I've downloaded and installed all available software for TR4720 from Canon website. Only Scan and Fax TR4720 appear in printer and scanners in system preferences.

Re: PIXMA TR4720 not appearing in Image Capture

jrhoffman75 — Sat, 22 Mar 2025 16:00:17 GMT

@bruce334 wrote:

Problem continues. I'm using a Pixma TR4720 printer with Mac OS 13.7.4. In system preferences, printer does not appear. When I try to add printer, screen advises, driver needed. TR 4720 not listed in available drivers. I've downloaded and installed all available software for TR4720 from Canon website. Only Scan and Fax TR4720 appear in printer and scanners in system preferences.

Did you download and install the Master Setup software from the support page?

Re: PIXMA TR4720 not appearing in Image Capture

bruce334 — Sat, 22 Mar 2025 17:49:28 GMT

Yes, set up downloaded and it indicates printer is connected (via USB), but printer doesn't appear in Mac OS system preferences.

Re: TR4700: Device not appearing in Image Capture

bruce334 — Wed, 23 Apr 2025 21:19:10 GMT

Using canon TR4700 series 2 with driver 3.0. Utilizing wi-fi connection. Printer/scanner also doesn't appear in IJ Scan Utility. Using Mac OS 13.7.5.

Re: PIXMA TR4720 not appearing in Image Capture

bruce334 — Thu, 24 Apr 2025 22:28:47 GMT

Yes, downloaded and used the Master Setup using USB connection. Printer appears in Master setup, but get a connection error when trying to print or scan. Checked connection cord is installed and printer power is on.

Re: PIXMA TR4720 not appearing in Image Capture

bruce334 — Thu, 24 Apr 2025 22:30:51 GMT

In Sys settings>Printer & Scanner, Canon TR4700 series 2 shows as default printer and in idle state.