topic TS8220 will not print or scan to the direct connect connection in Printer Software & Networking

TS8220 will not print or scan to the direct connect connection

wkb — Tue, 13 Aug 2019 13:38:02 GMT

I have a TS8220 that will print and scan to my internet network connection but will do neither when I connect to the printers direct connect.

I contacted Cannon support and was told that because my phone would scan and print to the printer the problem was with my computer . . . end of support!

I determined (somehow) the port number of the printer and created a printer with that port number and I can print to the direct connecton but not scan from it.

This problem exist with the norton anti virus turned off so that cannot be the problem.

I would appreciate any help with this problem since cannon support apparently will not help here.

Re: TS8220 will not print or scan to the direct connect connection

shadowsports — Wed, 14 Aug 2019 05:19:41 GMT

Greetings,

Your description is not clear to me. Please tell us more about your issue and environment.

You have a TS8220 connected to what? [Router, switch, computer]

Its connected how? [Wireless, USB, Ethernet]

You can print/scan from or to your [PC, Phone, other device] successfully.

"I determined (somehow) the port number of the printer and created a printer with that port number and I can print to the direct connecton but not scan from it."

"Created a printer with that port" on what device?

Running what OS?

What is the Scan to device [destination]?

These are some of the mssing items.