topic imageCLASS MF733Cdw: Image Capture disappeared in Printer Software & Networking

imageCLASS MF733Cdw: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 22:09:11 GMT

I have an MF733Cdw running on house WiFI. All equipment is Apple (Macs, iPhones, iPad). My mac is a mini 2023 (M2) running Sequoia 15.4.1. Everything was working just fine. I can print with no problem. However when I push Open Scanner button the Image Capture window has everything grayed out, even the three colored dots in the upper left corner. In the window it says No camera or scanner selected. Rebooting doesn't seem to work. This is a new problem. Suggestions?

Re: Image Capture disappeared

DesertRatR — Mon, 21 Apr 2025 21:17:10 GMT

FYI, I did update the drivers to the 07/07/2025 versions. That did restire to colored dots to the Image Capture window, however no devices are listed

Re: Image Capture disappeared

DesertRatR — Mon, 21 Apr 2025 21:26:52 GMT

The plot thickens. I removed the prnter and added it back. However it didn't add back the scanner, just the printer. ????

Re: Image Capture disappeared

shadowsports — Tue, 22 Apr 2025 01:37:45 GMT

Greetings,

This might help. Please download and run the installer. Let us know the result.

Scanner Driver and Utilities v2.15.17

Re: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 14:22:55 GMT

No luck with the new driver. Since this happened after the recent macOS upgrade to 15.4.1 I am guessing Apple introduced some bug, and I will have await Canon to release a new driver for 15.4.1

Re: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 14:23:59 GMT

BTW, the MF device has the latest firmware.

Re: Image Capture disappeared

j3 — Tue, 22 Apr 2025 22:03:57 GMT

I can't find the firmware, im on Mac, it

just updated to seq. 15.4.1 earlier today

Re: imageCLASS MF733Cdw: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 22:16:45 GMT

That is odd. I can't locate any drivers for that machine. They seem to have been pulled somehow. It reports "There are no results available for the macOS Sequoia v15. Please try again."

Re: imageCLASS MF733Cdw: Image Capture disappeared

shadowsports — Tue, 22 Apr 2025 22:21:27 GMT

Firmware and all drivers for the MF733Cdw are available here:

Canon Support for Color imageCLASS MF733Cdw | Canon U.S.A., Inc.

Re: imageCLASS MF733Cdw: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 22:23:31 GMT

They used to be. No longer. I tried both Safari and FireFox.

"3. Software and Driver Results 0 of 0 Results"

Re: imageCLASS MF733Cdw: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 22:38:44 GMT

Re: imageCLASS MF733Cdw: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 23:07:00 GMT

OK, finally got the drivers released 4/22/2025. Installed printer and then scanner driver. Added back the printer. That works fine. The scanner does not appear, which was the original problem. How do I get the scanner added back?

Re: imageCLASS MF733Cdw: Image Capture disappeared

DesertRatR — Tue, 22 Apr 2025 23:52:57 GMT

Mysteriously the scanner is back! Let's hope it stays. Thanks to all for the suggestions.