topic Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot in Printer Software & Networking

Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Fri, 13 Dec 2024 18:50:42 GMT

I have 2 canon printers on my wireless network (TS6100 & MX920). A few months ago I started having issues that every time I reboot my computer, the printers show as offline on all of our wired and wireless devices. If I try to print a doc, the printers appear as choices in the print window but show as offline. The printers do not show up at all in control panel or device manager.

2 Windows 10 computers wired connections

2 Win 10 laptops wireless connected

3 IOS phones wireless connected

I've tried all troubleshooting that I've found online

-Rebooted both computer and printers

-Verified that printers are connected to the same network - The screens on the printers show that they are online and connected to the correct network.

-Ran windows printer troubleshooter

-Tried updating printer drivers but since the computers don't appear as devices on the network, the driver installation fails.

-Tried manually connecting the printers to the network through the printers and re-entered network password.

-Checked firewall settings in Bitdefender

-Tried reinstalling the printers as new devices

I'm probably forgetting some troubleshooting efforts since I've tried them all several times. Sometimes, after several hours, they suddenly appear as available on the network. But then the next time I reboot my computer (for unrelated reasons) they become unavailable again and I'm back to ground zero. I will appreciate any help I can get but I'm also in need of finding a solution that I won't have to repeat every time I reboot. Thanks in advance for your help

Re: Networked PIXMA TS6100 & MX920-series printers always show offline after computer reboot

Danny — Fri, 13 Dec 2024 15:19:03 GMT

Thanks for joining the conversation, Stoshu4!

So that the Community can help you better, we need to know exactly which Canon printer models you're using within their respective series. For the PIXMA TS6100-series printer, its model number should be on the front of the unit at the lower right, and for the PIXMA MX920-series printer, its model number should be on the front at the upper right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Networked PIXMA TS6100 & MX920-series printers always show offline after computer reboot

Stoshu4 — Fri, 13 Dec 2024 18:48:05 GMT

Pixma TS6120

Pixma MX922

Thanks

Re: Networked PIXMA TS6100 & MX920-series printers always show offline after computer reboot

Stoshu4 — Fri, 20 Dec 2024 17:16:10 GMT

Hi Danny, do you have any thoughts on this?

Thanks

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Patrick — Mon, 06 Jan 2025 22:24:48 GMT

Hi Stoshu4,

Please try disabling IPv6 on each printer.

To disable IPv6 on your PIXMA MX922:

1. Turn your PIXMA MX922 on.

2. Press the MENU button on your PIXMA MX922.

3. Repeatedly press the down arrow to select the wrench and screwdriver icon and press OK.

4. Use the left arrow to select Device settings and press OK.

5. Use the down arrow to select LAN settings and press OK.

6. Use the down arrow to select Other settings and press OK.

7. Use the down arrow to select TCP/IP settings and press OK.

8. Use the down arrow to select IPv6 and press OK.

9. Select Yes and press OK.

10. Select Enable/disable IPv6 and press OK.

11. Use the down arrow to select Disable and press OK.

12. Press the MENU button.

Turn your PIXMA MX922 off.

Next, let's disable IPv6 on your PIXMA TS6120:

1. Turn your PIXMA TS6120 on.

2. Tap the Wi-Fi icon in the lower left corner.

3. If a password message appears, tap Yes.

4. Tap the LAN setting button at the bottom.

5. Tap Common settings.

6. Tap TCP/IP settings.

7. Tap IPv6.

8. Tap Yes.

9. Tap Enable / disable IPv6.

10. Tap Disable.

11. Processsing....will appear. Eventually the IPv6 settings will appear again.

12. Turn your PIXMA TS6120 off.

Once both are complete, please go to your router and unplug the power cord. Wait about 30 seconds and then reconnect the power cord. When your wireless network is back online, please turn your PIXMA MX922 and PIXMA TS6120 back on and attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Tue, 18 Mar 2025 16:07:32 GMT

Hey Patrick,

Thanks for your advice. For the TS6120 I followed your steps above with no luck but then tried connecting the the printer manually again via IP address. Now that IPv6 is disabled the manual setup worked and it is now discoverable on both computers but when trying to print a test page, it says Printer Not Responding and then Printer is in error mode.

The MX922 is discoverable and printable on one computer but not discoverable by the other.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Patrick — Thu, 20 Mar 2025 17:31:41 GMT

Hi Stoshu4,

Have you tried reinstalling the MX922's printer driver on the computer that is now having the error ?

In regards to your PIXMA TS6120, please follow these steps:

1. On your TS6120, tap the Wi-Fi icon in the lower left corner of your printer's display.

Is the name that is listed next to SSID the name of your wireless network?

Scrolling down the list, is the number list next to Signal strength (%) greater than 70 ?

Lastly, please scroll down to IPv4 address. Write that number down, with the periods too.

2. On your computer, please press the Windows key on your keyboard and the letter R, then let both go.

3. In the Run window that appears, please type CMD and click OK.

4. In the Command Prompt window that appears, please type:

PING and the number that you wrote down before. So for example, you would enter PING 192.168.1.34

and then press the Enter key on your keyboard.

Did you get:

A - Timed out
B - Destination host unreachable
C - Sent = 4, Received = 4, Lost = 0

If you got A, that would mean that your computer and printer are not on the same network. Is your computer connected to a VPN?

If B appears, please turn your printer off. Go to your router and unplug the power from your router for 10 minutes. Once you reconnect and your Wi-Fi is back online, turn your printer on. When your printer is ready, please try the PING command again.

C means that your computer and printer can communicate with each other and the driver should be reinstalled on the computer to resolve the printer issues you are experiencing.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Fri, 21 Mar 2025 17:51:45 GMT

Thanks Patrick. After running the command it said "Destination Host unreachable" 4 times and then showed Sent = 4, Received = 4, Lost = 0

Whenever I try to reinstall the driver that I downloaded from Canon, it says that "The printer could not be detected on the network". I then try to detect the printer via searching by the IPv4 address with no luck. I've tried this over a dozen times over the last few weeks without success. I also tried resetting the printer back to factory settings and start from scratch but still get the same results.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Patrick — Mon, 07 Apr 2025 20:27:49 GMT

Hi Stoshu4,

Routers connect all of the devices that you have together and also provide access to the internet.

To keep each device unique, the router will assign each device an IP address.

The device and it's IP address are saved in the router in what is called a "routing table".

Destination host unreachable means that the router knows there is a device connected with that IP address, but does not know how to send data to it.

This is caused by an issue with the routing table not being updated on the router.

To resolve this error, please turn off the printer, unplug the power cord to your router. Wait 15 minutes and reconnect the power to your router and then turn your printer back on.

Once ready, you should be able to use your TS6120.

If not, leave your router unplugged for a longer period of time.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Tue, 08 Apr 2025 15:31:45 GMT

Thanks Patrick. I followed your instructions and left the router unplugged for a little over 23 minutes. When I try to print a test doc, the print screen says that the printer is ready but after hitting "print", the popup says "collecting printer status" then changes to "printer not responding" and then "error printing"

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Patrick — Tue, 08 Apr 2025 17:07:07 GMT

Hi Stoshu4,

Does this error happen on all of your computers?

If not, reinstall the driver.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Tue, 08 Apr 2025 17:22:29 GMT

The behavior I mentioned above happens on the Win 11 desktop.

On the Win 10 desktop, it just goes straight to "Error printing"

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Patrick — Tue, 08 Apr 2025 17:57:48 GMT

Hi Stoshu4,

Instead of using the Canon installer, please go to the Printers window in Control Panel and install the printer using the Add Printer or Add Device button.

If you are unsure of how to do this, please use the link below:

Add or install a printer in Windows - support.microsoft.com

Does Windows detect and install your printer?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Tue, 08 Apr 2025 20:35:54 GMT

Thanks Patrick but I'm confused. The instructions you linked are for installing a new printer. My printer is already installed. I removed it and then reinstalled it via the WPS button on the router. It confirmed that it was installed and in the print window of a doc it says "ready". But when trying to print a test page I got the same errors that I mentioned above.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Patrick — Wed, 16 Apr 2025 15:01:01 GMT

Hi Stoshu4,

I was asking you to install the Windows driver as a test.

Please remove all installed printers and then use "Add Device" to reinstall.

Were you able to use "Add Device " in the Printers window of Control Panel to add your printer?

If so, once added, were you able to print?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Sat, 19 Apr 2025 15:27:13 GMT

Thanks Patrick. I tried that several times and again just now.

I unplugged printer and rebooted computer
Plugged printer in again
Tried to "add device" through control panel
- Printer was not detected (even though the printer confirms that it is on the network
- I added the printer manually successfully
Control panel shows that the printer is available and set as default printer
When I try to print a test page, I get "error printing"

This is the same result every time I try removing and re-adding the printer.

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

shadowsports — Sat, 19 Apr 2025 16:15:08 GMT

Greetings,

Please clarify the following. Initially you said that the printer was connected wirelessly. In your reply above you said "plugged printer in again".

This is contradicting <<<

You need to pick one connection method and stick with it.

If you're going to connect the devices wirelessly, please log into your router. Look at the list of attached devices and verify the IP address the router has assigned to the device. If you don't see an entry, the device is not connected and does not exist on the network. If the device/IP is present, open a command prompt or browser and ping or enter that IP address.

Let us know the result. You should either see replies to your ping request or see the printer's web server in your browser.

If you want to connect the devices via USB instead, let us know and we'll proceed with those steps. Please pick one connection method. 😉

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Sat, 19 Apr 2025 17:00:35 GMT

No contradiction...when I said "plugged in" I meant the power cord. I do not have the ability for a wired connection. The only method I've ever tried is wifi. As I mentioned, the printer always confirms that it is connected to the network.

The correct IP address is listed in the router devices

When I ping the IP address through a cmd prompt I get the following results

Pinging 192.168.50.159 with 32 bytes of data:
Reply from 192.168.50.249: Destination host unreachable.
Reply from 192.168.50.249: Destination host unreachable.
Reply from 192.168.50.249: Destination host unreachable.
Reply from 192.168.50.249: Destination host unreachable.

Ping statistics for 192.168.50.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

The correct IP address is

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

Stoshu4 — Sat, 19 Apr 2025 17:41:52 GMT

Update...I was able to successfully uninstall and reinstall the printer on the Windows 10 PC and I can print to it. However, the Win 11 PC still has the same issue

Re: Networked PIXMA TS6120 & MX922 always show offline after computer reboot

shadowsports — Sat, 19 Apr 2025 21:38:21 GMT

Greetings,

A little progress. Good work. 👍

So something is keeping the printer from communicating with the windows 11 PC. Is there 3rd party antivirus installed?

Are you using ISP issued hardware? Is there another router or mesh system behind the ISP's hardware?

Computer IP is 192.168.50.249

Printer IP is 192.168.50.149

I assume SM 255.255.255.0

GW is 192.168.50.1

Ping the gateway IP address from the computer please. Result?