topic Re: Scanning Software connot communicate with MF656CDW in Printer Software & Networking

Scanning Software connot communicate with MF656CDW

mansooraali — Sat, 12 Apr 2025 05:12:34 GMT

New printer, I have uninstalled and reinstalled software multiple times. I can print from the computer the but the scanning utility keep giving me error that "Cannot communicate with the scanner. Cable may be disconnected or scanner maybe turned off " .

Re: Scanning Software connot communicate with MF656CDW

shadowsports — Sat, 12 Apr 2025 07:25:56 GMT

Greetings,

What OS version and build are you running?

What software have you installed?

Re: Scanning Software connot communicate with MF656CDW

sherri54labrecq — Sat, 12 Apr 2025 11:39:18 GMT

@mansooraali wrote:
New printer, I have uninstalled and reinstalled software multiple times. I can print from the computer the but the scanning utility keep giving me error that "Cannot communicate with the scanner. Cable may be disconnected or scanner maybe turned off " .

Despite reinstalling the software multiple times, the "Cannot communicate with the scanner" error likely points to issues beyond just the software installation. Focus on the physical connection by trying a different USB cable and ensuring it's securely plugged directly into both the printer and computer, bypassing any hubs. Also, restart both your computer and printer. Temporarily disable your firewall and antivirus to see if they are interfering. If those don't work, try using the built-in Windows Scan app (if on Windows) or Image Capture (on macOS) as an alternative scanning method.