topic Re: Accounting Manager replacing file names in Printer Software & Networking

Accounting Manager replacing file names

HLC — Tue, 07 May 2024 14:56:17 GMT

imagePROGRAF PRO-2100 printing and Canon PPL app

The Canon Accounting software started replacing the file name being printed with the internal identifier as the Document name. Any ideas how to get the file names back?

Re: Accounting Manager replacing file names

Danny — Tue, 07 May 2024 14:56:44 GMT

Thanks for joining the conversation, HLC!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Accounting Manager replacing file names

HLC — Wed, 08 May 2024 15:26:54 GMT

iMac late 2014 MAC OS 11.7.1

As you can see from the screen shot, the PPL software replaced my file names as the Document name. I did not knowingly do anything to change work flow.

Re: Accounting Manager replacing file names

hrupert — Wed, 02 Apr 2025 18:56:12 GMT

I have exactly the same issue!

mcOS 15.4 / Mac mini M1 | 16GB RAM | 1TB drive / Canon Accounting Manager 1.6.6

Please don't send me on the same wild goose chase you've suggested – I've already spent several nights doing exhaustive searches on the Canon sites, Google & YouTube! There has to be a way for us to specify the "document name" instead of just getting something like "PPL_20250404135548". Come on!

Re: Accounting Manager replacing file names

richclark — Thu, 15 Jan 2026 11:13:14 GMT

This is just a limitation of the 'very basic' Canon Printing Software. I imagine one issue is that some jobs are singular documents i.e. Bald Eagle.tif that are sent singularly and printed as one total job. Others, on larger machines will be a number of images or documents combined on a roll. This way the filename would only be the first filename, unless they added another field to include each one. It is very frustrating indeed having to manually check dates and times between print history and the Accounting Software.