topic Re: Can't scan with Pixma MX490 (Mac OS Sequoia 15.3.1) in Printer Software & Networking

Can't scan with PIXMA MX490 (Mac OS Sequoia 15.3.1)

jayg — Tue, 25 Mar 2025 12:12:32 GMT

I switched from an Intel mac to an apple silicon mac mini. The printer/scanner worked fine with my old computer.

Setting up printing was straightforward. However, scanning doesn't work.

I installed the IJ Scan Utility2 but when I run it I get:

A scanner driver supporting this software is not installed. Install it and try again

Code: 15,230,0

Re: Can't scan with Pixma MX490 (Mac OS Sequoia 15.3.1)

jrhoffman75 — Sat, 08 Mar 2025 11:17:40 GMT

@jayg wrote:

I switched from an Intel mac to an apple silicon mac mini. The printer/scanner worked fine with my old computer.

Setting up printing was straightforward. However, scanning doesn't work.

I installed the IJ Scan Utility2 but when I run it I get:

A scanner driver supporting this software is not installed. Install it and try again

Code: 15,230,0

Canon doesn't list a driver for Sequoia for that printer. The most recent driver is for macOS 14.

You could download that driver and see if it works.

You could call Canon support at 1-800-OK-CANON to see if there are plans for an updated driver for the device for Sequoia; it could have reached end of support life.

If no driver will be available VueScan by Hamrick Software (a paid product) will have a driver.

Re: Can't scan with Pixma MX490 (Mac OS Sequoia 15.3.1)

jayg — Sat, 08 Mar 2025 21:54:47 GMT

Thanks for the suggestion. I installed the driver for MacOS 14 but it still gives the same error. I will call the support line.

Re: Can't scan with Pixma MX490 (Mac OS Sequoia 15.3.1)

hste — Mon, 24 Mar 2025 13:53:21 GMT

Did you get any feedback from the support line? I have exactly the same problem.

Re: Can't scan with Pixma MX490 (Mac OS Sequoia 15.3.1)

jayg — Mon, 24 Mar 2025 16:05:05 GMT

After getting a runaround from the automated phone system it made me create an account which indicated that I have to pay $20/hour to speak to technical support. I gave up.