topic Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried in Printer Software & Networking

MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

dreamdenizen — Mon, 24 Jun 2019 17:52:17 GMT

Hi there,

Pretty frustrated with my MF8380CDW. We recently switched ISPs from Comcast over to AT&T Fiber and thus lost our @comcast.net email address. Since then I've tried getting the scanner to send via email using SMTP for GMail, Yahoo, AOL, Hotmail, and GMX with no luck. Keep getting Error #806 on all of them. Printer is on the latest firmware and I've done a factory reset between each test on each mail provider, and updated the port settings properly each time. I'm at a loss here. TLS/SSL support for email on this device seems to be absent, which I find ridiculous given the intended consumer base for this printer.

What can I do to get this working? What providers are working for other users here?

Thanks

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

shadowsports — Wed, 26 Jun 2019 14:39:34 GMT

Forget the printer and try telnet to the various severs using a command prompt. I would not be surprised if AT&T is blocking ports, even the most common ones. Best to check and be sure however.

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

dreamdenizen — Wed, 26 Jun 2019 15:18:43 GMT

My mail clients using port 587 aren't having any issues

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

dreamdenizen — Mon, 19 Aug 2019 17:05:06 GMT

bump

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

Atomic41 — Sat, 24 Jul 2021 13:39:15 GMT

and .. any news ?

does it work for you

Same problem here for my 8380CDW

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

Atomic41 — Mon, 26 Jul 2021 17:08:01 GMT

Nobody ? any solution for this type of problem ...

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

dreamdenizen — Mon, 26 Jul 2021 17:10:10 GMT

No. I ended up buying a new printer.

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

Atomic41 — Mon, 26 Jul 2021 17:11:21 GMT

No support from Canon here about this case ... so it really doesn't work ...

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

Hector — Tue, 14 Sep 2021 19:11:00 GMT

Hello Atomic41,

The MF8380Cdw is not able to use TLS, if you are using a secure email that has TLS, the scanner will be unable to connect. You can try disabling the security for the email to see if you can connect. Our forums are designed more for users to assist each other with technical issues and to share experiences.

For a more immediate resolution or for one of our agents to check the settings being used and to see what options you have, you can contact support at 1-800-652-2666. Our agents would be happy to assist.

Re: MF8380CDW can't communicate with any of the 5 SMTP servers I've tried

esullivan — Wed, 02 Mar 2022 17:22:44 GMT

I know this is old but I am have the SAME EXACT ISSUE on the MF644 Cdw. Switched from Spectrum to AT&T Fiber. Printer cannot scan to email. I setup a client on my PC with the SAME settings and it works fine. It's clearly how Canon is sending the traffic.