topic Re: Wireless connection fail on G3270 in Printer Software & Networking

Wireless connection fail - PIXMA G3270

gab1138 — Thu, 13 Mar 2025 12:10:38 GMT

Last night, my G3270 Pixma wireless connection failed. It's worked flawlessly for a year and a half.

I went through all of the troubleshooting steps, but nothing works. ( I also chatted with tech support today.)

The G3270 connects by WiFi to a personally owned Belkin ShareMax N300 router. The router then connects to my ISP's box. So I rule out the ISP box as part of the problem.

I tested the Belkin WiFi, that's not the problem. I connected another wireless device to it and that worked. Tech support also does not think the network card on the printer has gone bad.

The chat support today suggested that I set up a static IP for the printer.

From what I have found so far, it is my desktop computer that is controlling DHCP. It would also seem that if I turn off DHCP on my computer and set a static IP for my printer, I would also have to do the same for my computer.

Or, the brute force option is to connect by the USB port.

Thoughts and suggestions appreciated. Thank you!

Re: Wireless connection fail on G3270

Patrick — Tue, 11 Mar 2025 21:13:00 GMT

Hi gab1138,

Please follow these steps to print the network pages from your G3270:

1. Press the Home button on your printer once.

2. Press the down arrow 3 times to select Settings and press OK.

3. On LAN settings, press OK.

4. Press the down arrow 2 times to select Print details and press OK.

5. Yes is selected. Press OK.

6. Please load letter sized (8.5" x 11") paper in your G3270 and press OK.

7. Choose Yes or No to the question asked and press OK.

3 pages will print.

What is listed to the right of 3-2-12 IP Address? There are 4 sets of numbers.

Are the first two sets of numbers 169.254?

If so, that is an APIPA address. Please view the information provided on the page linked below:

Canon Knowledgebase - What is an APIPA?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Wireless connection fail on G3270

gab1138 — Wed, 12 Mar 2025 01:19:50 GMT

Patrick,

THAT DID IT!

Restarting the router was the only thing they didn't suggest, nor did I think of it either.

Thanks for your help! 😀

Re: Wireless connection fail on G3270

Patrick — Wed, 12 Mar 2025 18:31:27 GMT

Hi gab1138,

You're welcome!

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Wireless connection fail on G3270

fukestone — Fri, 28 Mar 2025 15:28:13 GMT

I am having the same issue. I followed your tips but my IP address does not start with 169-254. My printer keeps disconnecting.

Re: Wireless connection fail on G3270

no10fayc — Thu, 26 Jun 2025 02:59:07 GMT

I have the same printer with the same issue. The numbers listed to the right of 3-2-12 IP Address aren’t as listed above but are 192.168. Was able to use this printer for maybe a couple days then not. ANY help to resolve this would be VERY appreciated.

Re: Wireless connection fail - PIXMA G3270

suzanwebb — Sun, 29 Mar 2026 01:23:54 GMT

I printed the Network Configuration Page and there are NO numbers next to 3-2-12 IP Address. What do I do now?