topic Re: TR8620A - WiFi Connection in Printer Software & Networking

PIXMA TR8620A doesn't recognize 5 GHz Wi-Fi Connection

Leeson — Tue, 11 Mar 2025 13:05:42 GMT

My new PIXMA TR8620A does not recognize the 5 GHz WiFi network. We have two 5 G networks. It does not detect either. These networks are detected and used by lap top computers, smart TVs, and cell phones. The signal strength is good. Even with the printer within 10 feet or less of the 5 GHz router the printer doesn't list that network. I have moved the Canon TR8620A around and it does not detect the 5 GHz WiFi networks. It does detect and connect with our 2.4 GHz network. I was careful about the setup and installation. I installed and used the Canon app on my computer and should have the latest drivers. Any ideas are welcome. I like the printer/scanner and hope I can keep it it but need it on the 5 GHz WiFi network. Thank you.

Re: TR8620A - WiFi Connection

jrhoffman75 — Mon, 10 Mar 2025 20:57:20 GMT

Only connects to 2.4GHz network.

Re: TR8620A - WiFi Connection

Leeson — Tue, 11 Mar 2025 15:42:10 GMT

Thank you John for the quick reply.

Re: PIXMA TR8620A doesn't recognize 5 GHz Wi-Fi Connection

Leeson — Tue, 11 Mar 2025 16:36:30 GMT

For what is worth here on this forum, Canon would do better with potential customers if they made it very clear on the product description that this nice, new printer connects to ONLY 2.4 GHz Wi-Fi. I'm not a tech wiz, but it seems to me that nearly every Wi-Fi capable device we have bought recently connects to both 2.4 and 5.0.

Re: PIXMA TR8620A doesn't recognize 5 GHz Wi-Fi Connection

normadel — Thu, 13 Mar 2025 20:14:03 GMT

Don't assume. You have to look at the specs before buying.

Re: PIXMA TR8620A doesn't recognize 5 GHz Wi-Fi Connection

Leeson — Fri, 14 Mar 2025 14:28:27 GMT

Yes, of course. Thank you for pointing that out.

One solution I have is t get a Wi-Fi to ethernet converter that will use the 5.0 GHz Wi-Fi, like the BrosTrend AC1200.