topic Re: MX922 Image Garden in Printer Software & Networking

My Image Garden not working on new computer

NJtoCA — Wed, 05 Mar 2025 14:18:53 GMT

New computer. Had to set up printer with 10-year old disk, as drivers would not download. Everything perfect until I scanned documents. When Image Garden appeared, my scanned docs were not there. Instead auto message saying my pictures were being downloaded. Didn't want that. Even though I "cancelled download", it continued and page froze. Shutting down and rebooting doesn't work. This morning, page not working. Could issue be old software downloaded from disk? Would new printer fix?

Re: MX922 Image Garden

jwms — Tue, 04 Mar 2025 22:30:06 GMT

I am having an issue with something similar. I have found no help thus far. Built a new computer yesterday with Windows 11 and the MX922 software disc would/could not install correctly. There were some download drivers on this site that didn't fix it either.

So, I can only print from my phone or IPad because the WiFi part of the printer still works, I just cannot print from the PC.

If you find a solution, please update this thread, and I will too...

Re: My Image Garden not working on new computer

Danny — Wed, 05 Mar 2025 14:19:23 GMT

Thanks for joining the conversation, NJtoCA!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: My Image Garden not working on new computer

NJtoCA — Wed, 05 Mar 2025 17:58:02 GMT

Think I solved my issue! Googled "where are my scanned documents in Win11". They were there! In C:Users/.../OneDrive/.../Documents. Difference appears to be I'm not given option to browse drives and rename the scan. Now that I found it, I can move/rename. Happy camper today.