topic imageCLASS MF269dw Driver setup fails to find printer in Printer Software & Networking

imageCLASS MF269dw Driver setup fails to find printer

udittm — Tue, 04 Mar 2025 14:45:35 GMT

the canon setup (file MF260MFDRIVERV6101WP straight from the support site) is unable to find my printer/scanner after a clean install of Windows 11 24H2

the device is the Imageclass MF269DW- both the device and the computer are connected to my router by ethernet

windows (via settings>bluetooth & devices>printers and scanners> add device) can find the printer and install drivers for printer, but I want the functionality of the cannon scan utility which can't find the device even when I give it the IP address.

I've disabled Windows firewall (although windows can find the device with the firewall active) and Ive run the setup software as an Admin

any suggestions??

Re: imageCLASS MF269dw - setup fails

shadowsports — Sun, 02 Mar 2025 19:13:43 GMT

Greetings,

When you say "give it an IP address" does that mean you've assigned a static IP for it on your router, or are accepting what DHCP has assigned to it? I suggest you assign a static IP. It only has to be done once and ensures persistency.

Next step. Remove the failed install attempt from Settings > Bluetooth and devices > Printers.

If you have installed any drivers, please remove them from Control Panel > Programs and Features.

Now restart your system.

Visit the MF269Dw's support portal. Select downloads, Windows Windows 11.

https://www.usa.canon.com/support/p/imageclass-mf269dw

Download the first two drivers listed. They both have recommended banners. The first one are the drivers UFRII with fax, ScanGear, etc.

The second one is the MF Scan Utility version. 1.21.0.2. These are the only two downloads you need for full functionality Print, Fax, Scan.

Run the driver's package first. When it prompts you to allow it to make changes to the firewall, select yes. It will then detect the printer connected on your network. If it doesn't pick it up, there's a button that will let you enter the IP address that you've assigned. Once it's detected you can press next. On the next page you can select which features you want to install. You can optionally uncheck the fax option unless you're going to be using it. I also didn't install the driver assistance service which is the last checkbox. However if you install it, it's not going to hurt anything. I'm just the less is more kind of person.

When you hit next it installs the drivers you've selected. Last page of the install dialog has a checkbox to print a test page. This will confirm the print driver has installed correctly.

Next step run the MF Scan utility. This actually unpacks runs and installs in about 9 seconds.

Now visit the windows start menu. Press all in the upper right hand corner. Scroll to letter C, expand Canon folder and click on the MF Scan Utility. When that opens, ensure your printer's name and MAC address appear in the selector box in the upper right hand corner. Now press the ScanGear button. If ScanGear opens, you're good. If you get an error let us know. There is still an issue with the 24H2 feature release, but a fix / workaround exists.

Tip: If you log into the printer's Remote UI, ensure you record and remember the System Manager PIN you set.

Re: imageCLASS MF269dw - setup fails

udittm — Mon, 03 Mar 2025 23:39:41 GMT

thank so much for the detailed reply!

i did the uninstall both from within the settings app and the control panel app, re downloaded the two files mentioned and then ran the driver package again. Unfortunately, the setup program still does not find the printer even when I give it the IP address (i did assign it to a static IP)

any ideas?

Re: imageCLASS MF269dw - setup fails

shadowsports — Tue, 04 Mar 2025 02:55:32 GMT

Do you have a third party antivirus installed? Something besides Windows security?

Open command prompt and ping the IP address. Does it reply?

Open a web browser and enter the printer's IP in the address bar. Press enter . Does the printers web server display?

Re: imageCLASS MF269dw - setup fails

udittm — Sat, 08 Mar 2025 13:54:04 GMT

no third party antivirus- system is 'early' in the reinstall process. very minimal tools/utilities/software install after a clean install of 24H2

the printer responds to a ping

the printers UI did not display at first so I set a PIN on the device and now it does display

however- the cannon setup utility continues to NOT find the printer even when I search by I{P address

windows setting>Bluetooth & devices>printers and scanners> add device does find the printer and makes it available for printing from my desktop

additionally- I can air print from my iOS device the whole time (if that info helps)

so we're back to the scanning functionality- without the canon setup program completing successfully, I am unable to utilize/install the scanner software

thanks again for the responses/suggestions- please let me know if you can think of something else to try

Re: imageCLASS MF269dw - setup fails

udittm — Tue, 11 Mar 2025 19:46:47 GMT

no third party antivirus- system is 'early' in the reinstall process. very minimal tools/utilities/software install after a clean install of 24H2

the printer responds to a ping

the printers UI did not display at first so I set a PIN on the device and now it does display

however- the cannon setup utility continues to NOT find the printer even when I search by I{P address

windows setting>Bluetooth & devices>printers and scanners> add device does find the printer and makes it available for printing from my desktop

additionally- I can air print from my iOS device the whole time (if that info helps)

so we're back to the scanning functionality- without the canon setup program completing successfully, I am unable to utilize/install the scanner software

thanks again for the responses/suggestions- please let me know if you can think of something else to try