topic Re: Pixma MX472 will not connect to wireless network in Printer Software & Networking

Re: Pixma MX472 will not connect to wireless network

LShep — Mon, 17 Jun 2019 04:36:51 GMT

My Pixma MX472 will not connect to the wireless network in my home. The router is fine. Everything else is connected. But the printer won't connect. It will find my router says it is connected but still will not print. I turn on printer, give it a second and it just connects.

I have tried reinstalling and this did not solve the problem. The printer was working fine, I have checked all connections the only message I receive is my ink is running low.

Please help.

Re: Pixma MX472 will not connect to wireless network

ArthurJ — Tue, 25 Jun 2019 17:10:18 GMT

Hi LShep,

Since the printer finds the router and connect but wont print, I will need to have you print the network settings directly from the printer. Since this prints directly from the printer, the issue with not printing from the computer wont effect this. Please click HERE for the steps to print the network settings.

Once the network settings print, please reply with the following items from the sheet: Connection, SSID (Does this match the name of your network?), Signal Strength, and the first 3 digits of the IP address.

We look forward to your reply.

Re: Pixma MX472 will not connect to wireless network

tennisgirl858 — Thu, 24 Oct 2019 16:25:53 GMT

ArthurJ,

I stumbled onto this thread and I am having the same issue with the printer. I printed the network settings as requested and here is MY info as needed:

Connection: Active

SSID: Yes, matches my home network

Signal strength: 81%

IPv4 IP Address: 192

Any help you can provide to me would be great.

Re: Pixma MX472 will not connect to wireless network

ArthurJ — Mon, 04 Nov 2019 17:47:23 GMT

Hi tennisgirl858,

It looks like the network settings are good with the printer. Lets see if the computer can reach the printers remote user interface.

Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's remote interface?

We look forward to your reply.

Re: Pixma MX472 will not connect to wireless network

tennisgirl858 — Mon, 04 Nov 2019 22:21:12 GMT

Hi Arthur!

Thanks for responding! I actually got the printer to print! I uninstalled, reinstalled, etc. But the original problem I had still persists. I'll send a job to the printer and it will take anywhere from 15 minutes to hours to print. In the printer queue, it will get stuck in "Creating print data". I understand a big of lag, but hours?? Right now, I just sent a job over 30 minutes ago and it's just sitting in this status. My husband who sits directly next to the printer does not have this issue. Thank you for your help!

Re: Pixma MX472 will not connect to wireless network

chevygirl12 — Tue, 07 Jan 2020 17:06:43 GMT

I just started having this problem worked fine than all of a sudden it stopped working, installed reinstalled now i have a printer ABCA3A000000 AND don't know why its' stuck on fax can't change , have error messages 0x80040154 so many more its horrible, getting pissed , even called my cable company thinking it was on their end, now eveybody wants me to pay to figure out the problem , I just bought a load of ink b/c i do a lot of printing , for what it would cost me to get the darn pinter fixed i'd rather just buy another and see if i can get refund on ink or sell, I'm just disgusted with the whole matter, i've tried everything here that was mentioned and then some , sorry for sounding off but i've been working on this for 2 days, and still working,

Re: Pixma MX472 will not connect to wireless network

Patrick — Wed, 08 Jan 2020 20:29:26 GMT

Hi chevygirl12,

What model Canon printer do you own?

What version of Windows is installed on your computer? If you are using a Mac, what version of OSX is installed?

Re: Pixma MX472 will not connect to wireless network

chevygirl12 — Wed, 08 Jan 2020 21:56:27 GMT

model pixma mx 472 3-1 printer fax printer scanner

Windows 10

I had to do a reinstall the windows again to set everything again I lost apps which I now have to install. I tried everything I could nothing worked, so fed up I just went to last resort Not happy i had to do that

Re: Pixma MX472 will not connect to wireless network

Patrick — Fri, 10 Jan 2020 18:37:28 GMT

Hi chevygirl12,

Once you reinstalled, were you able to print again?

Re: Pixma MX472 will not connect to wireless network

chevygirl12 — Fri, 10 Jan 2020 22:53:43 GMT

yes

Re: Pixma MX472 will not connect to wireless network

tompayne — Fri, 27 Mar 2020 13:54:00 GMT

I am having the same/similar problem. My printer (MX-472) is accessible over the network when I first cycle power but after about 2-3 hours, the printer becomes inaccessible over wifi. At that point, I can still print via USB from my office but the rest of the family is out of luck. If I print out the network settings from the printer, everything seems fine.

When the printer is accessible, I can reach the internal website but once the printer goes wifi silent, that page can't be reached either.

I tried disabling IPv6 functionality (that causes problems on other systems) but it appears to have no effect.

Re: Pixma MX472 will not connect to wireless network

Patrick — Mon, 30 Mar 2020 20:06:53 GMT

Hi tompayne,

On the Network Settings page that you printed, what is listed next to Signal Strength?

Re: Pixma MX472 will not connect to wireless network

tompayne — Mon, 30 Mar 2020 21:07:12 GMT

It is a strong signal (see below).

It seems I can acccess the site via wifi for several hours...then is disappears. (I just had to cycle power to capture this)

Re: Pixma MX472 will not connect to wireless network

Michael — Tue, 31 Mar 2020 20:21:52 GMT

Hello.

Try the following adjustment to see if this will help.

1. Press the Setup button on the printer. (This button looks like a pair of tools.)
2. Select Device Settings and press OK.
3. Select LAN Settings and press OK.
4. Select Other Settings and press OK.
5. Select WSD Setting and press OK.
6. Select Enable/Disable and press OK.
8. Change the setting to Inactive and press OK.

Once this has been done, uninstall the MP Drivers on the network computers, then reinstall the drivers on the network computers to see if the unit will be able to print consistently.

Re: Pixma MX472 will not connect to wireless network

tompayne — Tue, 31 Mar 2020 20:28:24 GMT

I will try that.

Can you explain why the WSD setting (Web Services on Device API) will impact the timeout on network connectivity? How will this impact my ability to access the built-in web server after 4 hours?

Re: Pixma MX472 will not connect to wireless network

tennisgirl858 — Wed, 01 Apr 2020 15:25:10 GMT

This did not work for me. I reinstalled the drivers and it could not detect the printers on my network, which I think is another issue.

Re: Pixma MX472 will not connect to wireless network

tompayne — Wed, 01 Apr 2020 16:04:41 GMT

Same here. No change.

Re: Pixma MX472 will not connect to wireless network

tennisgirl858 — Wed, 01 Apr 2020 16:06:07 GMT

I'm ready to just go buy a new printer!

Re: Pixma MX472 will not connect to wireless network

Darius — Thu, 02 Apr 2020 17:33:46 GMT

Hi tompayne and tennisgirl858.

Tom:

Is your router a wifi hotspot? Most hotspots are programmed to drop connections that have not been used for extended periods of time, in order to save both electricity and processing power. If this applies to your situation, refer to the hotspot's manual for information on whether this setting can be disabled, or if it can be set to reserve an IP address specifically for the printer.

Both:

If you are reinstalling by clicking "Add Printer" in Windows, the computer will add the MX472 using Microsoft-developed drivers intended to get the printer working quickly. These default drivers do not support all functions of the MX472, and may lose connection when the printer enters standby/low-power mode. Remove the printer from your printers list, then download and run the MP Driver from the MX472 Drivers & Downloads page.

If the printer is being installed on Mac OS, click on System Preferences, select Printers & Scanners, and select the printer, then click the [ - ] at the bottom of the list to remove it. Once it's removed, click the [ + ] at the bottom of the list to open the Add window. If you get a single-column context menu, select Add New Printer or Scanner to open the correct window. In the Add window, select the entry for Canon MX470 series listed with "IJ Network" or "Canon IJ Network" as the Kind. Ensure the Use drop-down is set to Canon MX470 series, then click Add at the bottom of the window.

Re: Pixma MX472 will not connect to wireless network

tennisgirl858 — Thu, 02 Apr 2020 18:08:08 GMT

Darius, thank you, I attempted that yesterday and it could not detect the printer several times. I left it and tried again today, and it worked and printed successfully. I think my problem is that the printer is left "OFF" a lot of the time. I just need to keep the printer on all the time. I'll test the printing again later and tomorrow to see if that worked. Thanks for your help!