PIXMA MG3620 - Driver Installation Failure

MADavidian — Sat, 10 Aug 2024 21:07:44 GMT

I just got a Microsoft Surface with Windows 11. I am able to download the printer : Canon MG3620.

I have the link for the download of the driver, but every time I go thru the process I get "Installation Failed". I've restarted the Surface multiple times, I removed the printer and replaced it, still nothing ...

Please help!

Margarite

Re: PIXMA MG3620 - Driver Installation Failure

Patrick — Mon, 24 Feb 2025 21:25:04 GMT

Hi MADavidian,

The driver you are attempting to install for your MG3620 is only compatible computers with Intel based processors.

The Surface uses an ARM prcessor.

For more information on how to use your MG3620 with your Surface, please use the link:

PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers

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PIXMA MG3620 - Driver Installation Failure

Re: PIXMA MG3620 - Driver Installation Failure