PIXMA IP8720 Driver and apps won't recognize L tray

reelybored — Sat, 25 Jan 2025 13:17:18 GMT

My Macbook Air M1 with Sequoia 15.2 paired with a Canon PIXMA IP8720 printer - for some reason Canon-Photo-Editor does not detect the L tray. I tried another CD/DVD labeler software and had no luck with it either. I updated all drivers and still nothing. What am I doing wrong? I can't figure it out and it is driving me mad.

Re: PIXMA IP8720 Driver and apps won't recognize L tray

Patrick — Thu, 13 Feb 2025 21:20:07 GMT

Hi reelybored,

Please make sure that there is no dirt on the disc tray before placing a printable disc on the disc tray.

When placing a printable disc on the disc tray, do not touch the printing surface of the disc or the reflectors on the disc tray. The reflectors are in "C" below:

Also, when inserting the tray, please make sure that the arrows are almost aligned and that the tray is not inserted too far:

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PIXMA IP8720 Driver and apps won't recognize L tray

Re: PIXMA IP8720 Driver and apps won't recognize L tray