topic PIXMA G7020 unable to scan, code:9,244,3 in Printer Software & Networking

PIXMA G7020 unable to scan, code:9,244,3

ATXRunner — Tue, 11 Feb 2025 14:40:19 GMT

Hello, I am on a macbook pro latest version update. I can print from my printer, but when I try to scan using the Canon IJ Scan Utility Lite app, I get the following error message: You do not have the required privileges to access the specified folder. Code:9,244,3. I do have the Canon Print app that allows me to scan, but I want to use the utility lite app because I want to be able to doc feed several pages to scan simultaneously. I have uninstalled and reinstalled the app. I have looked at the folder permissions and noticed that it shows fetching. I am logged in as the admin. Not sure what else to do. If someone can help, please. Thank you

Re: PIXMA G7020 - Scanner issues

Patrick — Mon, 10 Feb 2025 21:10:29 GMT

Hi ATXRunner,

Please try these steps:

1. Right click your desktop and create a new folder on your desktop. Name it Scans.

2. Open the IJ Scan Utility Lite.

3. Click the Settings button in the lower right corner.

4. Click on Document Scan on the left side.

5. In the Save settings section in the middle of the right side, click the Save in drop down. Select the Scans folder that you had just created on your desktop.

6. Click OK at the bottom.

7. Load the document to be scanned and then click the Document button on the IJ Scan Utility Lite.

Your document will be scanned and saved in the Scans folder on your desktop.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA G7020 - Scanner issues

ATXRunner — Mon, 10 Feb 2025 22:06:08 GMT

That worked! THANK YOU.

Re: PIXMA G7020 - Scanner issues

nhs2000 — Mon, 28 Jul 2025 18:45:24 GMT

Thank you very much. I had a "scans" folder already existing (did a serach of the computer) and that gave me the same error message when I tried it first. I went back and created a new folder on desktop called "scans1" and then it worked correctly. Really appreciate the help.

I think the error occured because I purchased a new MAC and the data transfer must not work on the IJ utility app. Printer works great and happy you could solve the problem.